0211 Youth Worker/Tampines East MRT

Name of Authority: Ngee Ann Secondary School

Contract Period: 1 January 2027 to 31 December 2027.

Personnel to be deployed at the following hours:

• Mondays, Tuesdays, Thursdays and Fridays: 8:00am to 4:00pm; Wednesdays: 9:00am to 4:00pm. Each day includes a compulsory one-hour lunch break (34 working hours per week).

• Service not required on Saturdays, Sundays and gazetted public holidays. Daily hours are estimates; examination-period deployment is as required by the school.

• Term deployment: Terms 1–3, 10 weeks each; Term 4, six weeks. Total actual service is capped at 1,080 hours for the year after public holidays and school events.

• Vacation estimates: March 4 hours; June 4 hours per week for two weeks; September 4 hours; year-end 4 hours per week for two weeks.

Requirements:

• At least a diploma in counselling or psychology, or equivalent.

• Experience counselling or working with school-aged teenagers in a secondary school.

• Skills in relationship-building, communication, emotional regulation, conflict management and engagement to support students’ social, emotional, behavioural and personal development.

• Ability to engage students through current digital communication platforms, uphold counselling ethics and follow school procedures, confidentiality requirements and the Expectations of Instructors.

Job Scopes:

The Services required are set out as follows:

• Engage students requiring intervention, build rapport and use counselling techniques to understand their emotions, experiences and circumstances.

• Identify underlying concerns, plan interventions to strengthen school connectedness and resilience, and teach coping strategies for stress and socio-emotional concerns.

• Mentor students through guidance, motivation, emotional support, coaching and role-modelling.

• Develop agreed individual and group programmes, including return-to-class support for long-term absentees, reflective/adventure activities and after-school engagement for at-risk students.

• Conduct home visits with school staff, meet stakeholders and make appropriate referrals; liaise with parents and external agencies by invitation and/or in the programme officer’s presence.

• Monitor and follow up cases; maintain counselling and engagement records and submit weekly case summaries. Keep records in school unless permission is given to remove them.

• Coordinate administrative work with external providers and share counselling tips with teachers/stakeholders at least once a term.