2nd Line Network Engineer

About the job

Fortray redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach.

Our concept, “Technology, done differently”, embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself.

Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low-latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies.

Fortray have helped customers scale their operations globally, gain an advantage in financial markets, enabled mission-critical projects and, most importantly, implemented technology that delivers alpha-accelerating business transformation.

Fortray redefines the way customers procure, implement, and support their organisations' technology.

**The Role

**We are looking for a talented 2nd Line Network Engineer to join our support team, working

in a vibrant shared environment, helping their customers with their day-to-day issues providing a range of support functions that in turn help deliver their highly reputable standard of customer service.

**Duties & Responsibilities

• Logging and managing network related tickets for all customers taking a network support service.

• Ensuring all tickets via portal, email and phone are updated, picked up and resolved in a timely manner.

• Provide technical support for all types of network related incidents and requests.

• Troubleshooting and resolving complex networking issues.

• Testing, configuration and implementation of network devices and approved change requests.

• Manage and maintain server OS patching and network device firmware upgrades.

• Provide feedback and recommendations to management on re-occurring issues.

• Assist with technical projects where required.

• Continuously improve knowledge and understanding across the various technologies.

• Provide excellent customer service to all end customers.

• Ensuring documentation is created, kept up to date and accurate.

**Skills and Experience:

• Minimum 2 years’ experience with Networking, Firewalls and Switches in an equivalent role.