iLaunch
2nd Line Support Engineer
- Compensation
- Not disclosed
- Location
- Cape Town, Western Cape, South Africa
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- It support
- Posted
Skills
Must have
- Matric or Grade 12
- Tertiary qualification : IT Diploma / Degree coupled with MCSE or equivalent Certification essential
- Min 5 years experience supporting data centre software and must have good understanding of server environment
- Must have valid drivers license and own reliable transport
Full description
Job brief
Cape Town Area.
Leading Client in the Technology Industry requires a Senior Server Support Engineer to provide 2nd line support within the server management, end user computing layer and support layer.
Responsibilities
- Assist with escalations from 1st line support engineers
- Provide 2nd line data centre support at the server infrastructure level
- Escalate to 3rd line timeously to maintain SLA commitments, to further remediate and resolve the incident.
- Preventative maintenance (Patch management)
- Regular updating the Service Desk and all customers with progress-information and estimated times to completion
Requirements
- Matric or Grade 12
- Tertiary qualification : IT Diploma / Degree coupled with MCSE or equivalent Certification essential
- Min 5 years experience supporting data centre software and must have good understanding of server environment
- Must have valid drivers license and own reliable transport