2nd Line Support Engineer

2nd line Support Engineer. Fareham

Our client is an IT Service Management company based in Fareham. They are the pioneers in the managed services in the information technology sector.

Due to the expansion of the IT department of one of their clients they are looking for candidates to assist them with the following role.

3 month contract. £120 per day with possible extensions for outstanding candidates

They have an excellent opportunity for someone who is experienced in an IT Support/ Service Desk environment to provide high quality support in a customer focused role. The successful candidate will be working in a technical based environment with challenging deadlines. The service is delivered via a Service Desk and the IT Support function, therefore excellent communication skill and an attention to detail is a must.

Skills required

• Enterprise client infrastructure, networking and compute
• High level technical computing languages
• Product Lifecycle management
• Enterprise Resource Planning
• Computer-aided technologies

·Support/implementation of Windows Servers and Office 365

·Support/implementation of MS Exchange / Active Directory environments

·Installation of cloud solutions, PCs and associated infrastructure

·Responding to 1st/2nd line tickets (ticket / email / phone /on-site)

·Problem Solving / trouble shooting customer / hardware problems

·Working and learning as part of our team of engineers

·Candidates with experience working in an ITIL environment would have an advantage with applications.

3 month contract. £120 per day. Plus travel/ fuel costs. This will be extended for candidates who display excellent customer service/ support skills.