2nd Shift Site Support Technician

Pay Range: $24.00 - $26.00/hr

Shift: Monday - Friday 3:30pm to 11:30pm

Location: 8032 Route 183, Bernville, PA 19506

YOUR ROLE

Are you known for your management skills? Are you passionate about customer support and driving results? If so, we have an opportunity that would allow you to oversee ongoing customer service, focusing on the daily operations to achieve the needs of the customer.

We are seeking a hands-on and proactive Site Support Technician (IT/IS Key User) to support our facility’s technology infrastructure. This role is responsible for installing, maintaining, and supporting IT systems and services to ensure smooth business operations. The ideal candidate will be comfortable configuring hardware and software, responding to service requests, and collaborating with cross-functional teams.

WHAT ARE YOU GOING TO DO?

• Install, configure, and maintain hardware and software systems to meet operational needs.

• Provide on-site IT support for desktops, laptops, printers, scanners, and other peripherals.

• Respond to and resolve service requests and incidents in a timely manner.

• Collaborate with internal teams to understand business requirements and provide technical solutions.

• Maintain accurate documentation of installations, configurations, and support activities.

• Ensure compliance with IT policies and procedures.

• Support facility-specific applications and systems as needed.

WHAT ARE WE LOOKING FOR?

• High school diploma or equivalent required.

• 1–2 years of experience in IT support or a related field.

• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking.

• Ability to troubleshoot hardware and software issues independently.

• Excellent communication and customer service skills.

• Ability to lift and move IT equipment as needed.

Work Environment:

• Warehouse Facility-based role with hands-on technical responsibilities.

• May require occasional after-hours support or weekend availability.

#LI-KS1