40 - Rooms - Director, Housekeeping
- Compensation
- Not disclosed
- Location
- Chicago, IL, US
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Contract
- Experience
- Not specified
- Category
- Personal services
- Posted
Skills
Must have
- Extensive senior-level housekeeping leadership experience within a luxury hotel, resort, or upscale hospitality environment. Demonstrated success leading large, complex housekeeping operations and man
- Physical Requirements
- Ability to stand, walk, and move throughout the hotel as needed. Ability to inspect guest rooms, public spaces, and back-of-house areas. Ability to use computers, phones, and standard office equipment
- Why Join Us? This is more than a housekeeping leadership role. It's an opportunity to shape the guest experience, inspire teams, uphold luxury standards, and make a lasting impact on the success of th
Full description
Director of Housekeeping
Department: Rooms DivisionReports To: Director of Rooms / Hotel Manager / General ManagerStatus: Exempt
Lead the Team Behind Exceptional Guest Experiences
At our hotel, every memorable guest stay begins with an impeccably maintained room and welcoming environment. We are seeking an experienced and passionate Director of Housekeeping to provide strategic leadership for one of the most critical departments in the hotel.
This is an exciting opportunity for a hospitality professional who thrives on creating exceptional guest experiences, developing high-performing teams, and maintaining the highest standards of cleanliness, presentation, and service excellence. As a key member of the hotel's leadership team, you will shape the vision, culture, and operational success of the Housekeeping Department while ensuring alignment with brand standards, financial objectives, and guest satisfaction goals.
What You'll Do
Inspire Excellence in Guest Experience
Champion a culture of hospitality, service excellence, and attention to detail throughout the Housekeeping Department.
Establish and uphold exceptional cleanliness, presentation, and luxury service standards across guest rooms, public areas, and back-of-house spaces.
Ensure memorable guest experiences through effective VIP programs, guest recognition initiatives, amenity execution, and service recovery efforts.
Serve as the senior point of contact for complex housekeeping-related guest concerns and resolutions.
Lead and Develop High-Performing Teams
Provide strategic direction, coaching, and mentorship to Executive Housekeepers, managers, and departmental leaders.
Build a positive, engaging work environment focused on accountability, teamwork, and professional growth.
Develop staffing strategies, succession plans, and organizational structures that support operational excellence.
Drive Operational and Financial Success
Lead departmental budgeting, forecasting, labor management, and long-range capital planning.
Analyze guest feedback, quality scores, operational metrics, and key performance indicators to identify opportunities for continuous improvement.
Partner closely with Rooms Division, Front Office, Revenue Management, and Engineering teams to ensure room readiness and operational efficiency.
Oversee vendor relationships, contracts, procurement, and inventory strategies for linens, amenities, equipment, and outsourced services.
Protect Brand Standards and Quality
Lead quality assurance programs, inspections, and brand audits.