811 Field Supervisor - Ocala / Marion County, Florida
- Compensation
- Not disclosed
- Location
- Tampa, Florida, United States
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Operations
- Posted
Skills
Must have
- At least five years of underground utility locating experience, including two years leading or supervising field personnel.
- Strong working knowledge of locating methods, utility-map interpretation, locate-ticket instructions, and positive-response procedures.
- Ability to operate locating receivers and transmitters and troubleshoot difficult locating conditions.
- Experience assigning work, managing multiple technicians, and maintaining service across an assigned territory.
- Ability to recognize unsafe practices and locating-quality issues, provide corrective coaching, and verify results.
- Clear written and verbal communication skills and the ability to document field conditions, employee performance, and operational issues.
- Proficiency with ticket-management software, mobile devices, email, and basic spreadsheets.
- Sound judgment, organization, accountability, and the ability to adjust priorities as conditions change.
- Ability to travel up to 25% throughout the assigned North Coastal territory to support technicians, conduct field reviews, provide training, and coordinate operations.
- Availability to support scheduled emergency and after-hours coverage as required by the assignment.
- A valid driver’s license and acceptable motor vehicle record, with successful completion of required background screening and drug testing.
Full description
OVERVIEW
McKim & Creed is seeking an experienced to lead underground utility locating operations throughout our assigned North Coastal Florida territory. Our primary recruiting focus is Ocala and Marion County, where we have the greatest need for a locally based supervisor.
The assigned territory includes Alachua, Bay, Citrus, Columbia, Dixie, Franklin, Gilchrist, Gulf, Hamilton, Hernando, Jefferson, Lafayette, Leon, Levy, Madison, Marion, Pasco, Sumter, Suwannee, Taylor, and Wakulla counties. Work within these counties is limited to the assigned client service areas.
The 811 Field Supervisor oversees daily work assignments, safe field operations, locating quality, timely ticket completion, employee development, and accurate documentation. You will work closely with the 811 Operations Manager, Project Coordinators, and client representatives to maintain dependable service and resolve operational issues.
Success means protecting people and underground utilities, developing capable technicians, and meeting company and client requirements.
DURING YOUR WORK DAY, YOU WILL:
- Lead daily field operations. Assign and adjust work based on ticket due dates, workload, travel distances, technician qualifications, and available resources.
- Put safety first. Reinforce safe work practices, verify required daily safety documentation, address hazards, and ensure technicians have the training and equipment needed to work safely.
- Verify locating quality. Conduct field observations and review completed tickets, utility markings, positive responses, and required post-locate photographs.
- Train and develop technicians. Provide onboarding, hands-on instruction, coaching, and competency assessments. Document progress and verify improvement after corrective training.
- Monitor service performance. Track ticket completion, backlog, overdue assignments, productivity, overtime, and documentation quality. Address issues while maintaining safe, accurate locating practices.
- Resolve and escalate field problems. Coordinate assistance for unlocatable facilities, conflicting records, access restrictions, equipment failures, and other conditions affecting ticket completion.
- Maintain client communication. Provide clear updates, coordinate field support, and promptly communicate service issues through established channels.
- Support damage and near-miss investigations. Respond as assigned, preserve ticket records and photographs, document facts, and support corrective actions.