Academy Support Advisor, Ignite Christian Academy (ICA)

Great Purpose. Great People. Great Opportunities.

At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K–12 curriculum solutions, we’re committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student’s potential. Together, we’re reimagining what’s possible and transforming education.

That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you’ll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Stamford, CT.

Imagine Your Impact.

Our online school, Ignite Christian Academy (ICA) , is seeking a mission-driven, relationship-focused Academy Support Advisor to serve as a primary point of contact for prospective and enrolled families. This role combines enrollment and retention efforts with ongoing family support, helping families navigate school processes, address concerns, and promote student engagement and success. Through frequent inbound and outbound communication, the Academy Support Advisor builds trusted partnerships, confidently communicates ICA’s value, and coordinates with internal teams to provide a responsive and personalized family experience.

For more information on what it’s like to work at Imagine Learning, including our culture, benefits, and products, visit us HERE.

To learn more about a typical applicant journey at Imagine Learning, click HERE.

Position Information: This is a regular, full-time position, reporting to Academy Operations Manager.

Compensation: Base pay is anticipated to be between $17.52 and $21.00 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Location: In this US-based position your location will be remote.

Envision Your Experience.

In this role you’ll have the opportunity to:

• Uphold the vision, mission, and statement of faith of Ignite Christian Academy, using them as guiding principles for interaction with families and students.
• Manage a high volume of daily inbound and outbound calls while providing each family with responsive, personalized, and mission-aligned support.
• Contribute to new-student acquisition and student-retention initiatives while meeting established individual sales and enrollment goals.
• Help prospective families determine whether ICA can meet their educational needs and, when ICA is a strong fit, confidently communicate its value and earn their enrollment.
• Guide families through the enrollment and onboarding processes, establishing clear expectations and preparing them for a successful start.
• Serve as a primary point of contact and front-line source of support for families throughout the customer life cycle, from initial inquiry through graduation or withdrawal through phone, text, or web-conferencing support.
• Proactively communicate with families and students by phone, email, and text to support enrollment, onboarding, engagement, retention, and student success.
• Advise families on course selection and program or graduation pathways based on each student’s individual needs and academic goals.
• Build strong partnerships with families by providing guidance related to academic management, student motivation, engagement, and successful participation in an asynchronous learning environment.
• Assist families with tuition and fee payments, including explaining payment expectations and supporting payment processing or account resolution.
• Resolve routine family questions and concerns while coordinating with or escalating to the appropriate school team when specialized intervention is needed
• Maintain accurate and timely documentation of family interactions, enrollment activity, follow-up needs, and student-support efforts.
• Confidently navigate multiple school technology systems, including the SIS, LMS, CRM, NetSuite, and other platforms, to manage family relationships, document activity, and support customer success.
• Collaborate with other internal teams to provide families with coordinated and responsive support.
• Perform other duties as assigned to support the evolving needs of ICA students, families, and the organization.

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

• High School Diploma or GED required; associates or bachelor’s degree preferred and at least two years’ experience in customer service; or an acceptable combination of education and experience.
• Ability to work an 8 consecutive hours year round schedule (meal and rest breaks excluded) sometime between the hours of 7 am and 5:30pm Central time Monday-Friday.
• Experience taking and making a high volume of calls per day.
• Two years’ experience working in education or with K-12 students preferred.
• Previous work experience with at-risk students preferred.
• Highly motivated with excellent verbal and written communication, and problem-solving skills.
• Flexible and adaptable to change.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding time frames.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Willingness and ability to work flexible hours.
• Able to work in Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to provide a current Fingerprint Clearance Card or provide proof of application within 7 days (upon hire).

Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• Paid volunteer time off
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

At Imagine Learning, we believe our work is strongest when people feel respected, supported, and encouraged to contribute their unique perspectives. We strive to create a welcoming workplace where employees can learn from one another, grow together, and build educational experiences that reflect the world of our learners.

Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.

To all recruitment agencies: Imagine Learning does not accept agency resumes without our express written permission. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location without written authorization to do so. Imagine Learning is not responsible for any fees related to unsolicited resumes.