Account Director (Citibank)

Our client is a services business based in Ireland that utilises cutting-edge technologies to bring industry-leading expertise to their Telecommunications and Financial Services clients.

They are adept at developing custom innovations that streamline their clients’ workflows and improve operational efficiency. With a commitment to quality and customer satisfaction, they have earned a reputation as a trusted partner for businesses seeking reliable software services.

The client is looking for an Account Director / Client Partner with intimate knowledge of Citibank to maintain and grow its business with them (Citi is one of our client's largest accounts).

Key Responsibilities:

• Manage executive relationships with stakeholders from Citibank concerning the provision of the ongoing services business and revenues

• Own customer relationships for assigned accounts and take the lead in customer communications

• Evangelise my clients' capabilities with a view to becoming viewed as a strategic partner to Citi

• Hunt for new opportunities and business areas that my client can support Citi with, and ultimately sell more time and material consulting and bespoke project solutions

• Grow the opportunity pipeline and increase revenues within the account

• Work with our client's executive team to develop and implement a successful account plan

Profile Requirements

• Existing experience selling to Citi and being familiar with their internal structures, and ideally key stakeholders

• Prior experience selling software services / ITO / IT or Network Systems Integration Services

• Capable of working with presales solutions architects to create and deliver compelling service pitches

• The client provides European-based resources, based in Ireland, so candidates will ideally have some experience selling services for a near-shore local supplier

• The client is a high-growth services business, but a few hundred people strong, and hence candidates will need an entrepreneurial flare and be able to work in a relatively small company environment

• High emotional intelligence, empathy, and interpersonal skills

• High level of independence and professionalism

• Good communication skills and ability to maintain conversations with clients in a diplomatic and goal-focused manner.

• Overall knowledge of business development

• Strong analytical and goal-oriented mindset

• Detail orientated

• Provide accurate pipeline reporting

Please ignore the salary levels mentioned on the job board - candidates will be assessed individually depending on the business benefit they bring