Account Executive, SMB - DACH (German Speaking)

Company Overview

Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Account Executive is a high impact position combining equal parts relationship management and revenue expansion. The ideal candidate brings a track record of success in a SaaS technology company where they have demonstrated an ability to drive growth in their assigned accounts. This person will work best in a dynamic, fast paced, technology-driven environment to effectively handle a large number of accounts.

This position is an individual contributor role reporting to the Senior Manager, Commercial.

Responsibility

• Deliver programmatic engagement with existing Docusign clients to develop and maintain relationships while helping to grow Docusign’s incremental revenue by uncovering additional use cases and opportunities to position the broader Docusign agreement cloud

• Qualify sales opportunities based on Docusign’s sales methodology and metrics, to include client fit and success criteria

• Position Docusign's value proposition as part of the overall business solution, linking these benefits back to the key business issues of the client

• Expand the Docusign solution beyond the functionality introduced during implementation process and consistently seek new business opportunities by presenting, recommending, and upselling new Docusign products, services and partner solutions

• Process sales orders and facilitate customer onboarding

• Handle customer needs for engagement with other Docusign resources, such as professional services, training, product management and marketing

• Enlist customers to participate and/or speak at Docusign and partner events

• Provide accurate, timely reports, and forecasts, as needed, for management

• Develop and maintain sophisticated knowledge of Docusign’s products and services

• Maintain current and accurate account information, as well as leads and follow-ups for assigned clients in CRM database

• Manage overall customer loyalty, serving as internal advocate and escalation point to clients