Account Executive

About the Opportunity

Be part of a fast-growing, innovative waste management company delivering nationwide, tech-enabled solutions—including AI-optimized routing, sustainable recycling programs, and one-call resolution—for enterprises in retail, property management, construction, hospitality, and more. We're seeking a proactive Account Manager to own client relationships, ensure top-tier service satisfaction, and drive growth through strong vendor and customer partnerships. This entry-to-mid-level role offers significant upside in a dynamic, entrepreneurial environment guided by EOS principles—where accountability, ownership, and the "right person in the right seat" fuel success. If you're mentality-driven, resilient, and excited to grow with a young, high-energy team, this is your chance to make a real impact.

Key Responsibilities

• Act as the primary day-to-day point of contact for assigned client and vendor accounts, delivering exceptional service and quick resolutions.

• Handle inbound inquiries, troubleshoot service issues (delays, exceptions), and coordinate with operations for seamless scheduling and execution.

• Onboard new customers efficiently, set up accounts in internal systems, and support sales by following up on leads, preparing quotes, and identifying upsell opportunities.

• Build and nurture long-term relationships to boost satisfaction, retention, and revenue growth.

• Maintain accurate records and contribute to continuous improvement in a fast-moving environment.

Must-Have Qualifications

• Strong communication, customer service, and problem-solving skills with a professional, proactive approach.

• Highly organized, detail-oriented, and adept at managing time/priorities in a dynamic, shifting environment.

• Proficiency with Google Workspace and/or Microsoft Office (CRM experience a plus).

• High school diploma or equivalent; college coursework/degree preferred.

• Resilient, ownership-minded mentality—ready to take initiative and thrive under pressure.

Nice-to-Have Qualifications

• Prior experience in customer service, account management, sales support, or B2B client relations (waste, logistics, or service industries a bonus).

• Bilingual in Spanish.

• Analytical skills for identifying trends and improvement opportunities.

• Familiarity with sustainability/ESG-focused services.

Compensation and Benefits

• Competitive base salary: $40,000 - $55,000, based on experience and mentality fit.

• Profit sharing (2% of profit on managed accounts) + performance incentives.