Account Manager 2

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint.

Position Summary

The D2S Manager leads the end-to-end delivery of artwork-to-print services for nominated CPG company portfolios. Supporting the CPG company agenda, the role coordinates design-to-print planning, artwork and pre-press production, technical print consultancy, approvals and final file delivery. Working across CPG company functions, design partners, production studios and print suppliers, the role ensures projects are delivered accurately, efficiently and in line with brand, colour, quality, timing and commercial requirements.

Success in this role is demonstrated through on-time and right-first-time delivery, effective approval-cycle management, strong technical and colour-quality standards, accurate project and financial administration, proactive risk escalation, and high stakeholder satisfaction.

Onsite in East Hanover, NJ 2-3 days a week

Essential Responsibilities, Accountabilities & Results

• Own the end-to-end delivery of artwork-to-print activity for designated CPG business unit portfolios, ensuring agreed quality, timing, technical and commercial requirements are achieved.

• Manage packaging artwork changes for nominated portfolios, overseeing artwork execution, pre-press management and print-quality standards.

• Manage packaging artwork approvals for designated portfolios through Dragonfly.

• Administer the designated approval system, including user-access governance, password support, system training and the maintenance of effective operating practices.

• Create approval workflows, upload files, monitor approval cycles, manage progress and communicate alteration feedback to production studios.

• Provide clear, effective briefs to artwork and pre-press production teams, ensuring technical excellence in file construction, execution and supply.

• Engage key stakeholders, including design agencies, Design Operations, PCM, Regulatory, BDM, RD&Q, Marketing and print suppliers.

• Collaborate with the wider D2S team and design partners to translate the design vision into print and production reality.

• Drive knowledge sharing, training and coaching in artwork, pre-press and print production across design, business partners and related functions.

• Manage sales-sample mock-ups.

• Attend press passes and provide support and sign-off where required.

• Build effective working relationships with design and business partners and maintain close alignment with portfolio marketing teams. Set clear expectations on colour management, approval requirements, delivery timelines, dependencies and emerging risks throughout the project lifecycle.

• Attend regular stakeholder update meetings.

• Participate in half-year and full-year artwork review meetings to evaluate performance, service effectiveness and future requirements.

Planning & Forecasting

• Support the Account Director in resource-allocation discussions to maintain D2S management coverage across all category portfolios, including cover for other portfolios when required.

• Maintain a working knowledge of nominated CPG company strategies to support effective resource planning.

• Attend strategy and key project briefings as required.

• Fully engage strategic design partners and business partners in the category agenda.

• Attend resource-planning meetings with the Account Director, D2S Managers, Artwork Production and Design Management.

• Agree ongoing schedules for delivery of contracted D2S services with key stakeholders.

Project Management

• Deliver D2S services to CPG clients against agreed deliverables.

• Act as the primary point of contact for artwork, pre-press and print queries from CPG company and production studios.

• Serve as the central hub for design-to-print communications, ensuring colour management and technical accountability across all projects.

• Provide timely status updates so stakeholders remain fully informed.

• Attend project meetings for nominated projects, with appropriate design or business partner representation where required.

• Agree schedules for artwork, pre-press and proof approvals, and final file delivery.

• Oversee production and approval of services against PCM schedules to support effective project delivery.

• Maintain complete and accurate project records in MYSGS5 and Dragonfly, including quotations, job creation, artwork and pre-press routing and approvals, project-cost tracking, completed-job closure, invoicing, and financial and activity forecasting.

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Briefing

• Act as the first point of contact for design-to-print queries during initial briefings.

• Produce complete artwork briefs containing all relevant information required to begin artwork production.

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Consultancy

• Provide design-to-print consultancy to key stakeholders.

• Engage design agencies or nominated partners to appraise concepts and proposals.

• Support design-agency cost efficiencies by agreeing appropriate start and stop points for agency involvement within the D2S process.

• Advise on brand alignment and safeguard key brand equities.

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Communications

• Contribute to the development of appropriate communications materials.

• Promote SGX offerings and the benefits of the I2M and D2S process to relevant parties.

• Provide technical input and insight to design partners during development of design proposals.

• Attend design presentations with the Brand Manager and design teams for major projects, as appropriate.

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Education & Experience Requirements

• Minimum five years’ relevant experience in commercial design, packaging artwork, pre-press or design-to-print environments, with evidence of managing complex projects and multiple stakeholders.

• Confident using artwork-management, approval and project-tracking systems, with the ability to learn new platforms quickly and maintain accurate workflow and financial data.

• Strong understanding of packaging print processes and technology.

• Strong understanding of packaging pre-press requirements and key operational drivers.

• Demonstrated commercial awareness, including confidence managing quotations, project costs, invoicing and financial forecasts.

• Excellent interpersonal skills, with confidence communicating at all organisational levels.

• Excellent organisational and prioritisation skills.

• Ability and willingness to travel as required.

• High personal accountability, with a focused, accurate and timely approach to work.

About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.

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EEO Statement: We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $65,000 USD - $75,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.

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