Full description

Position Purpose

The Account Manager opportunity with PGL is designed for an industry expert who is responsible for servicing and developing our most dynamic and high-profile customers. The Account Manager will focus on building strong relationships with key customer stakeholders, including managers, supply chain executives, and other decision-makers, while overseeing the delivery of comprehensive logistics solutions. This role will proactively manage customer operations, anticipate needs, drive continuous improvement, and ensure successful execution of production and supply chain initiatives.

Tasks

Defining and documenting processes and procedures to meet/exceed client specifications

Training staff on proper execution of standard operating procedures

Creating and executing continuous improvement endeavors

Align real time planning with communication to clients as well as the internal team

Engineer custom solutions for ever changing industry demands

Troubleshooting system errors and implement controls to prevent/identify errors proactively

Customizing fulfillment solutions to match the needs of our clients

Organizing requests and open action items to confirm execution and provide timely notifications to clients

Managing internal resources to execute requests effectively

Manage and coordinate delivery to customer’s stores in the local market

Manage inventory and cycle count processes

Responsible for daily KPI management and daily communication with the customer