Account Manager

Here’s the difference you’ll make

As an Account Manager, you’ll drive sales growth by achieving targeted volume and revenue goals while building strong, lasting relationships with clients. You’ll play a key role in expanding existing accounts, encouraging repeat and replicated business, and uncovering new opportunities. By consistently delivering a high level of service and client satisfaction, you’ll help strengthen partnerships, support business growth, and create long-term value for both clients and the organization.

What you’ll do (your mission)

• Client Relationship & Strategy Development

• Serve as the primary contact for assigned clients, maintaining strong and lasting relationships.

• Develop long-term logistics strategies that align with each client’s business and supply chain goals.

• Contract & Compliance Management

• Ensure all service agreements are executed in full compliance with contract terms.

• Lead contract renewals, scope changes, and commercial discussions in coordination with relevant teams.

• Revenue Growth & Profitability

• Drive revenue growth through strategic account planning and solution selling.

• Monitor client P&L, identify margin improvement opportunities, and manage costs related to service delivery.

• Performance & KPI Management

• Track and analyze key performance indicators (KPIs) to measure client satisfaction and operational efficiency.

• Identify areas for improvement and collaborate with Operations to enhance service delivery.

• Operational Coordination

• Coordinate with Operations to ensure service levels meet or exceed client expectations.

• Serve as the escalation point for client issues, resolving them promptly and effectively.

• Business Development

• Identify upselling and cross-selling opportunities to increase wallet share within existing accounts.

• Support solution design and proposal development for new or expanded services.

• Client Onboarding & Implementation

• Oversee the smooth onboarding of new clients, ensuring operational and system readiness.

• Align implementation timelines and deliverables with internal project teams.

• Customer Reporting & Insights

• Prepare performance reports and dashboards with data-driven insights on SLAs and KPIs.

• Translate operational data into actionable recommendations for client improvement.

• Continuous Improvement & Innovation

• Lead initiatives that enhance processes, reduce costs, and improve service quality.

• Collaborate with Lean or Process Excellence teams to introduce innovative solutions.

• Cross-functional Collaboration

• Work closely with Sales, Operations, Finance, and Shared Services to deliver seamless client support.

• Facilitate communication between clients and internal teams to resolve issues efficiently.

• Contract Renewal & Risk Management

• Prepare for contract renewals by evaluating performance and client satisfaction.

• Identify potential risks and develop mitigation or contingency plans to protect profitability.

• Market & Industry Awareness

• Stay updated on industry trends, competitor activities, and client developments that may impact performance.

You’ll thrive in this role if you

Educational Background

• Bachelor's Degree

• Business Administration, Marketing, Management

• At least 2-3 years experience in the same field or industry in a managerial capacity

Competencies, Skills, Knowledge and Abilities

• Leadership Competencies

• Coaching and Mentoring

• Sales Strategy Development

Process Management

• Project Management

• Technical Competencies

• Selling and Negotiation Skills

• Account Management and Retention

• Sales Forecasting and Budgeting

• Pricing and Yield Management

What’s in it for you

• Own results that drive growth. You are trusted to build relationships, win business, and shapeoutcomes that grow the company.

• Grow with strong support. You thrive in a collaborative culture that invests in your capability,confidence, and career.

Excel through impact. You are empowered to innovate, deliver value-driven solutions, andexceed customer expectations.

• Be recognized and feel valued—at work and beyond. Receive and enjoy competitivecompensation & allowances, performance & sales incentives, travel perks, Day 1 access to healthand wellness programs and paid time off designed to support your well-being.