Account Manager – Customer Success
- Compensation
- Not disclosed
- Location
- Bengaluru, KA, India
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 5+ years
- Category
- Sales
- Posted
Skills
Must have
- Bachelor's degree in Engineering, Technology, Business, Management, or related discipline.
- 5–8 years of experience in Account Management, Customer Success, Enterprise Sales, Cloud Services, IT Services, SaaS, or Technology Consulting.
- Demonstrated experience managing B2B enterprise or mid-market customers.
- Experience owning customer retention, renewals, and account growth.
- Ability to engage senior customer stakeholders including CIO/CTO/VP/Director-level leaders.
- Strong understanding of enterprise technology and cloud environments.
- Ability to understand technical conversations sufficiently to identify customer needs and involve the appropriate technical specialists.
- Strong commercial and negotiation skills.
- Excellent stakeholder-management and communication capabilities.
- Strong analytical, planning, and organizational skills.
- Experience working with CRM systems such as HubSpot or Salesforce.
- Strong ownership and bias for action.
- Thinks of customers as long-term relationships rather than transactions.
- Is equally comfortable discussing customer satisfaction and revenue growth.
- Can build credibility with senior business and technology leaders.
- Identifies problems before customers need to escalate them.
- Understands enough technology to ask intelligent questions.
- Is commercially ambitious without becoming transactional.
- Can discover expansion opportunities through customer understanding rather than aggressive selling.
- Takes ownership even when the underlying problem belongs to another internal team.
- Maintains exceptional CRM and forecasting discipline.
- Builds trust internally as strongly as externally.
Nice to have
- Experience with AWS, Azure, GCP, or cloud consulting organizations.
- Experience within an AWS Partner/MSP/MSSP ecosystem.
- Exposure to Managed Services, CloudOps, FinOps, Security, Data/AI, or SaaS.
- Experience managing recurring-revenue relationships.
- Familiarity with AWS partner programs and co-sell motions.
- Experience managing large strategic accounts with multiple simultaneous engagements.
- MBA or relevant cloud/business certifications are advantageous.
Full description
About Comprinno
Comprinno is a NASSCOM-incubated technology company headquartered in Bangalore, with offices in Pune, Coimbatore, and the United States. We help startups, digital-native businesses, and enterprises accelerate transformation through Cloud Migration & Modernization, Cloud Engineering, DevOps & Platform Engineering, Managed Services, Security & Compliance, Data Analytics, and Artificial Intelligence.
As a leading AWS consulting partner, Comprinno works with customers across their cloud lifecycle—from migration and modernization through managed operations, security, resilience, optimization, Data & AI.
Our flagship SaaS platform, Tevico, provides intelligent CloudOps, FinOps, SecOps, governance, compliance, observability, and automation capabilities, enabling organizations to operate cloud environments more reliably and efficiently.
About the Role
We are looking for a customer-obsessed and commercially driven Account Manager – Customer Success to own and grow strategic customer relationships at Comprinno.
This role begins once a customer relationship is established and is accountable for ensuring that customers realize value, remain engaged, renew their business, expand their relationship with Comprinno, and become long-term advocates.
This is not a project management or support coordination role.
The Account Manager will understand the customer's business and technology priorities, build relationships across multiple stakeholders, ensure visibility into delivery and customer experience, identify risks before they become escalations, and continuously discover opportunities where Comprinno can create additional value.
The role combines Customer Success + Strategic Account Management + Commercial Growth.
Role Charter
The Account Manager owns the lifecycle:
Onboard → Understand → Engage → Deliver Value → Retain → Renew → Expand → Advocate
The Account Manager owns the customer relationship and commercial outcome.
Delivery owns project execution.
Technology teams own technical outcomes.
Sales/BD owns new-logo acquisition.
Key Responsibilities
1. Customer Relationship Ownership
- Become the primary business relationship owner for assigned customers.
- Build trusted relationships across customer stakeholders including CIOs, CTOs, Engineering leaders, Infrastructure leaders, Security leaders, Finance/FinOps teams, Procurement, and business stakeholders.