Account Manager

IT Outstaffing / Outsourcing

Digis is looking for an experienced Account Manager to manage existing client relationships, coordinate cooperation between clients and internal teams, and drive account growth.
Most of our cooperation is based on the IT outstaffing model, although we also work with projects developed from scratch.

Requirements
5+ years of relevant experience in IT
At least 1 recent year as an Account Manager in an IT outsourcing/outstaffing company
Experience managing multiple client accounts simultaneously
Upper-Intermediate English or higher
Strong communication, ownership, problem-solving, and relationship-building skills
Experience working directly with developers and participating in hiring for existing clients
Ability to independently manage priorities, follow-ups, and deadlines

Responsibilities
Act as the main point of contact for assigned clients
Build strong client relationships, gather feedback, identify risks, and resolve cooperation issues
Coordinate communication between clients, developers, recruitment, finance, and management
Maintain regular communication with developers regarding project status, workload, and challenges
Identify upsell and account growth opportunities
Coordinate hiring for existing clients: clarify requirements, open vacancies, monitor recruitment progress, and organize client interviews
Manage operational matters including vacations, sick leaves, time logs, reporting, billing, invoices, and payment follow-ups

Team & Work Setup
Team: 5 Account Managers + Account Management Team Lead + CEO
Around 10–15 accounts per Account Manager
Average client team size: approximately 3 developers
Working schedule: approximately 10:00–19:00 CET
Tools: Google Workspace, HubSpot, Notion

Benefits
Competitive fixed salary + bonuses for upsells
20 paid vacation days per year
5 paid sick days per year
Company-provided laptop and monitor
Regular performance and salary reviews
Long-term cooperation and direct involvement in client and business growth