Account Manager

Digitail is the AI operating system for modern veterinary clinics.

Digitail continuously improves how practices run — from client communication and scheduling to medical records, billing, and payments — so teams can focus on care, not admin.

Unlike traditional PIMS that expect clinics to bend their workflows around clunky software, Digitail delivers a proven operating system designed and refined alongside veterinary teams.

Digitail brings ten-plus tools into one intelligent platform, with built-in workflows and AI assistants working behind the scenes — giving growing clinics and established groups a shared system that scales with their operations, not against them.

As an Account Manager at Digitail, you will own and grow relationships with our largest veterinary clinic groups after the sale. You will guide the onboarding of initial clinics, coordinate the rollout of subsequent locations, and act as the primary relationship owner for multi-location organizations. Your focus will be driving adoption, operational alignment, expansion opportunities, and long-term partnership across the Digitail platform.

We are open to applicants in North America (Canada and the USA) as fully remote or hybrid (depending on location).

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Responsibilities

• Build and maintain strong, trust-based relationships with multi-location veterinary groups, serving as the primary point of contact for executive sponsors, operators, and clinic leaders.

• Own the full customer lifecycle for assigned enterprise groups, from onboarding through long-term strategic account management and expansion.

• Lead the onboarding of the initial clinics post-sale and coordinate the structured rollout of additional locations over time.

• Partner closely with the Onboarding team to ensure each clinic is launched according to Digitail best practices and operational workflows.

• Drive adoption and usage across locations by proactively guiding customers toward workflow optimization, new features, and best practices.

• Identify, recommend, and lead expansion opportunities including additional clinics, add-on products, and broader platform adoption across the group.

• Own the long-term account plan for each enterprise group, including rollout schedules, engagement plans, and regular executive-level business reviews (QBRs).

• Plan, host, and follow up on regular business reviews and usage reviews with customer stakeholders to ensure strategic alignment and continued value delivery.

• Act as the escalation owner for complex customer issues, coordinating with Support, Product, and Leadership as needed.