Account Manager II

Job ID: 41504 | Location: Melbourne, All Australia, Australia | Work Model: Hybrid

Responsibilities

• The role is accountable for general account management of Heart/ Belly customers and Distributor Management for PHC Distributor in Australia and New Zealand

• Overall relationship management and close contact with Procurement, R&D, Product Development

• Overall growth and satisfaction of the account

• Contracts, price and overdue management

• Overall customer demand development insights

• Drive growth by expanding share of wallet (specked in products), for example via biddings and tenders

• Proactively address and mitigate churn risks

• Overall CRM customer and NBD pipeline (in collaboration with BD)

• Accurate and timely sales forecast

• The role operates in a coordinated team set-up composed by: CSM, BD, CSD and/or GBS to ensure full customer journey success; BDs drive new business development of not specked in products, while CSD / GBS ensure order management and deliveries.

Requirements

• Degree in Science,Pharmaceuticals, Engineering or Management

• 7 – 10 Years in years of experience with proven record in commercial, sales management

• Sales drive & achievement motivation, business acumen & commercial creativity, collaboration & inspiring customer confidence, adaptability, resilience & agility, delivering results & meeting expectations)