Account Manager II - Client Billing Operations

The Fees Implementation Team in Client Billing Operations will work with Client Services, Product, Pricing, Technology, and other internal Billing teams on ensuring accurate implementation of Product offerings.

As an Account Manager II within the Client Billing Operations team, your role as an team member contributor involves ensuring the accurate creation of product offerings for clients. You will be tasked with establishing and reviewing operational controls daily, ensuring adherence to procedures and policies, and providing necessary data to senior management and clients. Your core responsibilities will include reviewing key areas of daily operations to ensure accuracy and compliance with procedures and controls, ensuring complete and timely reporting to clients and internal departments, and assigning responsibilities to ensure an efficient work environment. You will also be responsible for reviewing end-of-day reconciliation packages and promptly resolving any escalated recon exception items. As part of your role, you will communicate ideas and contribute to the development of departmental and corporate goals, liaise with fund accounting, the custodian, and other areas within the transfer agent, and communicate all department and corporate information through regularly scheduled meetings.

Job responsibilities:

• Analyze requests for new price points and applying them in the Billing platform accurately and timely
• Coordinate with Product, Pricing, and Billing Architecture team to ensure the accurate interpretation of fee structure reflects accordingly on the invoices
• Execute the strategy to build scalable operations that will improve the client experience, operational control and efficiency
• Remain Accountable for local Operations performance and project outcomes
• Develop deployment strategy for steady state operations, oversee coordination of activities, facilitate issue resolution, and identify operational risks
• Establish and manage appropriate governance, leadership and resources (e.g. people, technology, regulatory, compliance, financial)
• Ensure effective communication and escalation on overall operations service delivery management issues, priorities and risks
• Develop, implement & monitor performance metrics to ensure the quality and efficiency in implementing the initiatives
• Proactively lead the people agenda including resource planning, talent management, professional skills development, performance management & diversity
• Align the function to maximize impact and effectiveness while meeting financial targets

Required qualifications, capabilities, and skills:

• Minimum of 10 years of relevant operations management experience
• Product knowledge of Corporate & Investment Banking services
• Proved ability and experience in implementing complex migrations with significant technology and operational component
• Strong sense of prioritization & ability to execute against deliverables. Able to take personal accountability & resolve issues
• Extensive experience driving process change and efficiencies in a growing business – strong focus on execution and delivery against objectives
• Ability to work in a team atmosphere and manage through influence
• Ability balance global, regional and line of business perspective with those of the firm, clients and shareholders
• Analytic problem solver with excellent written and verbal communications skills
• Proven ability to build strong, cohesive partnerships with the business, operations, technology & other key stakeholders and work effectively in a matrix organization
• Be able to lead, motivate and get the very best out of a high performing team of operations professionals
• Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective

Preferred qualifications, capabilities, and skills:

• Experience in Fund Services Operations
• Background on Intelligent Automation Tools
• Strong data analytical skills, leadership skills, initiative, self-starter, and results oriented demeanor