Account Manager/Inside Sales

We are seeking a driven and customer-focused Outside/Inside Sales Representative to join our dynamic sales team. The ideal candidate thrives on building lasting relationships, enjoys being on the road meeting with clients, and is motivated to identify opportunities and exceed sales targets. This role is essential in growing our customer base, understanding client needs, and delivering tailored solutions that support long-term success.

If you are a confident communicator with a passion for problem-solving, enjoy working independently, and are looking for a rewarding career with growth and development opportunities, we want to hear from you!

DUTIES AND RESPONSIBILITIES

• Respond to customer inquiries and process incoming calls, orders, and sales transactions.

• Enter, manage, and close orders within the system.

• Provide product information, pricing quotations, and follow up on quoted opportunities.

• Contact existing customers to identify new product opportunities, promote additional solutions, and generate up-selling opportunities.

• Develop new business opportunities through prospecting, opening new accounts, and expanding the customer base.

• Build, develop, and maintain strong long-term customer relationships.

• Ensure customer satisfaction with order processing, product availability, pricing, deliveries, and overall service.

• Source materials and alternative products for customers when inventory is unavailable.

• Maintain a strong knowledge of current products and continuously learn about new products and industry developments.

• Support customers throughout the sales cycle, including after-sales service.

• Work closely with internal teams to ensure customer needs are met and service levels are maintained.

• Support counter sales operations and process customer returns as required.

• Travel within the region to service existing accounts and develop new business opportunities, as required.

• Perform other related duties as assigned.

SKILLS AND COMPETENCIES

• Exceptional customer service

• Ability to warm up and develop instant rapport with potential customers, develop long term relationships and generate referrals from your customers

• Excellent interpersonal & communication skills, both verbal and written

• Impeccable organizational skills with attention to detail

• Time management & multitasking skills to serve several customers at the same time

• Strong networking skills, outgoing personality

• Excellent computer skills (Microsoft Office, POS, Email)

• Self-motivated; able to function effectively both independently and as a member of a team

• Proven ability to learn quickly and work effectively in a fast-paced work environment

EXPERIENCE AND EDUCATION

• Minimum grade 12 education required

• Minimum of two years’ sales experience (counter sales, inside sales, or outside sales) required

• Post-Secondary courses in Plumbing preferred

• Skilled in serving and negotiating with institutional and industrial purchasers, plumbing contractors, and the public

• Knowledge of the plumbing industry or a background in plumbing products would be considered an asset

• Acceptable Driver's Abstract required

• Valid driver's license is requiredWHY WORK FOR US

• Company paid benefits

• Employee and Family Assistance Program (EFAP)

• Profit sharing

• RRSP match

• Paid sick days

• Career growth

• #GIVEBACK Program – Volunteer Day

• Personal Milestone Recognition Program

• Perkopolis Partnership

• Safety shoe reimbursement

• Employee Referral Bonus Program

• Employee discounts on in store purchases

OUR MISSION

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

OUR VISION

Be the preferred wholesaler by providing superior customer experiences.

FIND OUT MORECheck us out online: Follow us on LinkedIn:Like us on Facebook: https://www.facebook.com/bartlegibsonltd/

Follow us on Instagram: https://www.instagram.com/bartlegibsonltd/

Final candidates will be required to undergo an assessment andsecurity screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.

#BG01$60,000 - $65,000 + Commission