Account Manager - Inside Sales

Who is O&K American Corp?

We have been supplying high-quality cold heading steel wire to our customers for over 100 years! Through continuous innovation, a proactive approach to challenges, and the expertise of our exceptional team, we consistently deliver quality products that meet the highest standards. Our facilities are located in Chicago, IL and Seymour, IN.

Would you like to join the O&K Team?

At O&K, our mission is to Think Beyond Impossible. We encourage a mindset that challenges boundaries, transforms the impossible into achievable outcomes, and drives innovation forward.

Is that you? Do you believe in making the impossible possible?

Job purpose

Responsible for the management of obtaining and processing customer orders and inquiries with the objective of maintaining a good customer service relationship.

Duties and responsibilities

• Answer calls from customers regarding inquiries or orders and enter all orders in AS400.

• Answer all inquiries from customers in a timely manner.

• Assist with client request or resolve escalated issues as needed.

• Handle, maintain, and build lasting relationship with assigned territory/accounts.

• Follow up with possible leads to obtain additional business.

• Enter and issue new purchase orders.

• Review complaints from customers and recommend corrective action.

• Work with production scheduler to verify and ensure production schedule can meet requested delivery date. Along with client requesting earlier or delay in delivery.

• Plan shipments, create, and provide shipping instructions to Shipping and QA department.

• Schedule empty carrier return.

• Provide mill certification and BOL to customer.

• Review and assess shipment prices from previous day before issuing invoice to customer.

• Enter data and print out New M-Spec Request Form

• Review and verify the M-Spec sheet for correct size, grade, mill source, wire type, coating and coil weight.

• Manage overall and storing inventory from order adjustments.

• Maintain Rod Inventory. Verify the requested size, weight, grade of material was delivered in good condition.

• Review open orders, assess past orders, and adjust transfer orders.

• Maintain close relationship with outside sales.

• Support Outside sales and accounting with pricing or invoice issues.

• Answer and transfer company calls to the appropriate department as needed.

• Other duties as assigned.

Qualifications

• Bachelor’s degree in business management, advertising, marketing or other related courses.

• Detail oriented and ability to manage multiple projects/accounts.

• Ability to communicate effectively and professionally, strong verbal and written communication skills.

• Proficient in Microsoft Office products. (Word, Excel, PowerPoint).

• Function independently with limited supervision in performing all job duties and responsibilities.

• Experience in delivering client-focused solutions and time management skills to meet client needs.

• Excellent customer service skills and an ability to work with all levels of staff, management, and clients.

• Experience in the manufacturing field.

Working conditions

This job operates in a production office environment, including offices, warehouse, and storerooms. Maybe exposed to elements such as noise, dust, fumes and odors.

Physical requirements

• While performing the duties of this job, the employee is regularly required to see, talk, and hear. The employee frequently is required to sit or stand; walk; use hands to finger, handle or feel; and reach with hands.

• Will be required to wear personal protective equipment (PPE) in posted areas of the plant, including safety glasses, ear plugs, high visibility safety vest, and safety metatarsal shoes.

• Able to pull/lift between 20-50 lbs in and office setting.

Direct reports

None

We offer...

• A GREAT Team-Orientated Culture
• Competitive Wages
• Health, Dental, and Optical Insurance
• 401k with Yearly Employer Profit Share
• Short-Term Disability and Life Insurance (AD&D)
• Vacation Time / Paid Sick Leave / Paid Leave / 9 Paid Holidays
• $250/yr Uniform Allowance and two $150/yr Safety Shoe Allowance

You've considered the rest. Now work for the best!

O&K and E-verify

O&K is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

O&K validates right to work using E-Verify. O&K will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Recruiters - DO NOT contact us with unsolicited services