Account Manager (Life Cycle Management / LCM)

Wefabricate accelerates and strengthens the development, industrialization and production of technical products. With speed, WFdesign engineering and modular, automated manufacturing processes, we deliver complete solutions from design and prototyping to machining, molding, electronics, modules and full system assembly. That’s how we help our clients innovate faster and scale with confidence.

What sets us apart is that we bring speed, smart engineering and industrialization together in one integrated manufacturing platform. With WFdesign we think along from day one, and automated production lets us deliver everything from machining and molding to electronics, modules and full systems. Clients don’t get a supplier. They get an end-to-end partner that speeds up innovation and makes scaling predictable.

We’re building a future in which manufacturing is radically more efficient, smarter and more predictable. Through WFdesign as our innovation engine, automation, modular production and end-to-end lifecycle management, we’re becoming the most modern and scalable manufacturing partner in the Netherlands: an organization that helps clients become the market leader in their own industry. Every account you keep running smoothly after launch is proof that scaling with Wefabricate stays predictable long after the first delivery.

As Account Coordinator, you take over as soon as a new product moves into the LCM (Life Cycle Management) phase, meaning serial production. You’re already looped in during New Product Introduction, so you know the customer from day one, and from that point on you’re the single point of contact for complaints, non-conformities, changes and everything in between. You’re based on-site in Duizel or Best; part-time is negotiable. Our culture is hands-on and ambitious: real ownership, short lines and a sharp focus on getting things done.

What you’ll do

LCM (Life Cycle Management) is the serial production phase where a customer relationship lives day to day, and you’re the spider in the web who keeps it running. You:

• are the primary point of contact for relationship management and customer satisfaction, staying in proactive contact by phone, on-site and through periodic reviews

• pick up orders handed over by Business Development and follow them through

• handle aftersales and complaint management, staying honest with the customer even when the answer isn’t what they want to hear

• monitor account performance: revenue, margin, delivery reliability and satisfaction

• identify and develop cross-selling and upselling opportunities within our product groups

• report customer performance and improvement actions to the Commercial Manager, without dressing up the numbers, and make sure every request gets routed to the right person and followed through, without needing sign-off

This is you

• Structured: you never leave a customer waiting for a response

• A spider in the web: within Wefabricate you always know who to go to, and you connect with them directly, no layers in between

• Hands-on: you solve it yourself instead of passing it along

• A strong communicator, equally at ease with an engineer, a buyer or a director; status makes no difference to how you treat someone

• You do what you promise a customer, even when it turns out to be more work than expected

• Independent: you own your own agenda and accounts

Nice to have

• Experience with SAP and/or PLM, or the ability to quickly find your way around them

What we offer

• Flexible working hours, on-site at our Duizel or Best location

• A dynamic, fast-growing scale-up with short lines and plenty of ownership

• A culture where we celebrate our wins

• Plenty of freedom, responsibility and impact within an ambitious organization

Not a perfect match on paper, but you have the feeling this is your role? Just apply, we’d love to hear from you.

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• A technical background or strong technical affinity

• Willingness to visit customers on-site on a regular basis