Account Manager
- Compensation
- Not disclosed
- Location
- Vienna, Austria
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Sales
- Posted
Skills
Must have
- 5+ years of professional experience in account management, sales, or customer success
- Native-level proficiency in German and business-level proficiency in English.
- Proven ability to manage multiple accounts simultaneously while demonstrating strong organizational and time-management skills.
- Demonstrated capability to use data effectively to guide decisions and influence stakeholders.
- Strong communication and relationship-building skills to establish trust quickly and collaborate effectively.
- Proficiency in utilizing CRM software (such as Salesforce) and Google Workspace.
Nice to have
- Prior restaurant management or sales experience within the food and beverage industry.
- A deep passion for the intersection of hospitality and technology.
- Proven track record of consistently meeting or exceeding ambitious performance goals and expectations.
Full description
Applications to be Submitted in EnglishCandidates must already hold valid work authorisation for Austria. This role is not eligible for employer-sponsored visa or work permit applications.
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About the Job
As an Account Manager based in Vienna, you will drive customer retention and revenue growth across a designated territory. You will serve as a strategic partner to local restaurant customers, helping them increase product adoption, improve online availability, and ultimately expand their business. By deeply understanding the local restaurant industry, you will proactively engage with partners to overcome obstacles and challenge current thinking with constructive insights. Your success will directly empower restaurants to focus on their guests while ensuring long-term partnerships and business growth.
Responsibilities
- Lead customer retention and revenue growth initiatives within your assigned territory by proactively identifying upsell and expansion opportunities.
- Act as a trusted advisor to restaurant partners, increasing product and feature adoption to improve their online availability and business performance.
- Maintain an expert-level understanding of all products and services to seamlessly incorporate company strategies into your customer engagements.
- Balance on-site visits with virtual meetings to maintain high visibility and effectively engage face-to-face with customers in the field.
- Collaborate effectively with internal stakeholders and team members to share best practices and stay aligned with organizational initiatives.
Minimum Qualifications
- 5+ years of professional experience in account management, sales, or customer success
- Native-level proficiency in German and business-level proficiency in English.
- Proven ability to manage multiple accounts simultaneously while demonstrating strong organizational and time-management skills.
- Demonstrated capability to use data effectively to guide decisions and influence stakeholders.