Account Manager

**Position
Title: Account Manager (Consumer) Base Salary: ** $28,080 to $43,750 annually DOE
Commission: Target
commission of $30,000 annually
Benefits: Medical, dental, vision, 401k, flexible spending account, paid
sick leave and paid time off, parental leave, quarterly
performance bonus, training, career growth and education
reimbursement programs.

At
Ziply Fiber, our mission is to elevate the connected lives of
our communities every day. We’re delivering the fastest home
internet in the Northwest, with a focus on areas traditionally
underserved by mainstream internet companies. And as our
state-of-the-art fiber network expands in WA, OR, ID and MT, so
does our need for team members who can help us grow and realize
our goals.

We
may be building internet, but we are reaching real people. We
strive to build relationships and provide customers and
communities with refreshingly great experiences.

We
emphasize our values in all our interactions:

**Genuinely
Caring: ** Our
customers and colleagues are people, and quite possibly our
neighbors. We put ourselves in their shoes and give them our
full attention.

Empowering You: We empower our customers to choose the products that best meet
their needs, and we support our employees to implement solutions
that elevate the experiences of our customers and coworkers.

**Innovation
and Improvement: ** We always look for ways to make the experiences of our customers
– and each other – better.

**Earning
Your Trust: ** We
earn trust by communicating simply and transparently as real
people, not as a corporation.

Job Summary

The
Account Manager will be responsible for generating sales in
multi-family units in their respective assigned region. This
includes networking with MDU property managers, assistant
managers, leasing agents, and other property staff.

**Essential
Duties and Responsibilities: **

The
Essential Duties and Responsibilities listed below are a range
of duties performed by the employee and not intended to reflect
all duties performed.

**Sales
& Customer Engagement **

• Drive

creative sales strategies in multi-family properties that
will increase awareness and penetration

• Host

various community events within MDU properties, to get
customers to sign-up for Ziply Fiber services

• Make

regular property visits to all MDU’s in assigned region,
documenting key learnings

• Conduct

door-to-door outreach to promote and sell fiber internet to
residential customers.

• Achieve

or exceed daily activity goals (door knocks, customer
contacts, property visits) and monthly sales targets.

• Build

strong relationships and trust with prospective customers
through professionalism and product expertise.

**Training,
Collaboration & Operational Support **

• Participate

in e-learning, classroom sales training, and associated
curriculum in tandem with Sales Trainer

• Marketing

team collaboration; offer strategy & communication,
collateral material creation & distribution

• Perform

financial responsibilities to include operational expense
tracking, processing mileage reimbursements, logging event
expenses, and others

• Monitor

industry developments (technical, regulatory, and otherwise)
and apply critical thinking for strategic and customer
impact analysis

Other Duties

• Performs

other duties as required to support the business and
evolving organization.

Required Qualifications:

• High

school diploma or GED.

• Minimum

of six (6) months of sales and/or customer service
experience – OR – current or prior military service.

• Must

be committed to providing exceptional customer service in a
calm, professional manner.

• Must

be enthusiastic, persuasive, persistent, and be able to
handle rejection in the selling process well.

• Must

work in an outside environment for extended periods in any
season, with potential exposure to inclement weather.

• Must

have reliable transportation.

• Must

have and maintain a valid driver’s license, auto insurance,
and satisfactory driving record.

**Knowledge,
Skills, and Abilities: **

• Ability

to prioritize and organize work effectively and be a self-starter.

• Ability

to maintain confidentiality of company and customer information.

• Ability

to deal with public in a professional manner.

• Ability

to work independently and apply sound judgment and reasoning
skills to a variety of situations.

• Ability

to drive on behalf of the company in a safe and responsible manner.

• Ability

to multi-task and collaborate effectively with other
personnel to meet deadlines.

• Strong

verbal and written communication, attention to detail, and
organizational skills.

• Ability

to adjust to rapidly changing priorities and schedules.

• Excellent

customer service skills.

Work Authorization

Applicants
must be currently authorized to work in the US for any
employer. Sponsorship is not available for this position.

Physical Requirements

The
physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.

Essential
and marginal functions may require maintaining physical
condition necessary for bending, stooping, sitting, walking, or
standing for prolonged periods of time. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision
abilities required by the job include close vision, distance
vision, color vision, peripheral vision, depth perception, and
the ability to adjust focus. This role involves driving within a
specific region or territory and requires the ability to safely
perform all functions of operating a motor vehicle.

**Work
Environment and Additional Information **

• Spends

approximately 80% of the time in an outside environment for
extended periods in any season, with potential exposure to
inclement weather.

• Must

be comfortable walking up and down streets for up to five
(5) hours per day, including uneven terrain, uphill and
downhill areas.

• Regularly

requires climbing stairs, navigating driveways, and
accessing homes or buildings with limited accessibility.
Minimal time in an office environment.

• This

role involves driving within a specific region or territory
and requires the ability to safely perform all functions of
operating a motor vehicle.

At
all times, Ziply Fiber must be your primary employer. Unless
otherwise prohibited by law, employees may not hold outside
employment nor be self-employed without obtaining approval in
writing from Ziply Fiber. In holding outside employment or
self-employment, employees should ensure that participation does
not conflict with responsibilities to Ziply Fiber or its
business interests.

**Diverse
Workforce / EEO: **

Ziply
Fiber is an equal opportunity employer. Ziply Fiber will
consider all qualified candidates regardless of race, color,
religion, national origin, gender, age, marital status, sexual
orientation, veteran status, and the presence of a
non-job-related handicap or disability or any other legally
protected status.

Ziply
Fiber requires a pre-employment background check as conditions
of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply
Fiber is a drug free workplace.

#ZFOR​