Account Payment Manager
- Compensation
- Not disclosed
- Location
- Switzerland
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- At least one year of experience in a similar role or a related operational position.
- Intermediate English proficiency, with the ability to communicate effectively with international partners and handle professional documentation.
- Experience in fintech, payments, banking, or financial operations is an advantage but not essential.
- Strong organizational and time-management skills, with the ability to manage multiple tasks and follow several processes simultaneously.
- Excellent attention to detail and a structured, process-oriented approach to documentation and administrative work.
- A high level of responsibility, reliability, and consistency when handling important operational tasks.
- The ability to work independently, prioritize effectively, and follow through on assignments without constant supervision.
- Strong written communication and coordination skills, particularly when managing follow-ups and working with external stakeholders.
- A proactive, results-oriented mindset and the ability to identify issues, take ownership, and seek practical solutions.
- Comfort with routine but business-critical responsibilities, maintaining accuracy and quality even when handling repetitive tasks.
- Adaptability and a willingness to learn, improve existing workflows, and collaborate with colleagues across different functions and locations.
Full description
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Account Payment Manager based in Switzerland.
Join a growing international technology environment focused on innovative B2B solutions and payment services for global clients. In this role, you will support the onboarding of payment service providers, electronic money institutions, and banking partners, helping ensure smooth and reliable payment operations. You will coordinate documentation, manage partner communications, and track onboarding processes from initial application through account activation. Working closely with cross-functional teams, you will help resolve operational issues and maintain accurate, well-organized records. This position is ideal for a detail-oriented professional who enjoys structured processes, takes ownership of responsibilities, and thrives in a fast-paced environment. You will also benefit from opportunities to develop your expertise, contribute to operational improvements, and grow within an ambitious international organization.
Accountabilities
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Payment Partner Onboarding: Coordinate the onboarding of payment service providers (PSPs), electronic money institutions (EMIs), and banking partners, ensuring that all required steps are completed efficiently.
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Documentation and Compliance Support: Prepare, collect, review, and submit applications, questionnaires, and Know Your Business (KYB) documentation in line with partner requirements.
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Partner Communication: Maintain regular communication with external partners, follow up on outstanding requests, clarify requirements, and ensure timely progress throughout the onboarding process.
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Process Tracking: Monitor onboarding statuses, maintain visibility over deadlines and outstanding actions, and proactively address potential delays or bottlenecks.
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Documentation Management: Maintain accurate, structured, and up-to-date records of onboarding activities, partner information, applications, and supporting documents.
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Daily Payment Operations: Support routine payment operations and help ensure that payment accounts and related services function smoothly.
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Operational Issue Resolution: Identify, investigate, and coordinate the resolution of operational issues, escalating complex matters when necessary.
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Cross-Functional Collaboration: Work closely with internal teams to coordinate requirements, resolve dependencies, and facilitate the successful activation of payment accounts and services.