Full description

Temp to Potential Hire in partnership with a temp agency for the foreseeable future

Hours: 8:00AM -5:00PM; Mon-Fri.

Must be available for OT depending on business needs.

Bay Cities, an Employee Owned Company, is the leading creative packaging and display partner to brand marketers, retailers and e-commerce. Our passion, experience, technology and consumer insights move product and drive sales.

Our Mission

Our Passion Powers Your Product

Our ValuesCreativity: Our ideas create Client success.

Passion: We have heart with a Customer Service attitude.

Integrity: We honor our business & planet with sustainable practices.

Responsible: We own it!

Safe: Our safe work habits protect us all.

Fun: We take our work seriously- not ourselves

SUMMARY

The Accounts Receivable/Collections Specialist is responsible for securing revenue by verifying and posting receipts; and resolving discrepancies. The Accounts Receivable/Collections Specialist processes, checks, and completes invoices, and answers day to day billing related questions. This position processes and produces client billing.

JOB FUNCTION/PURPOSE

· Reviews new customer credit application performs credit checks and provide credit recommendation for Controller’s or CFO’s approval.

· Communicates with the sales and sales support teams to ensure everything is properly accounted for.

· Produces weekly aging reports and bi-monthly delinquent reports.

· Support in processing customer invoices daily.

· Resolves collections by examining customer payment plans, payment history, credit line, and coordinating contact with Collections Specialist.

· Works cohesively with internal departments to research and resolve billing errors.

· Handles customer inquiries for payment application status, payment issues, billing issues, business critical issues, refunds, and a variety of other customer service duties.

· Maintains updated and accurate vendor files.

· Provides excellent customer service by responding to account inquiries and researching account history for both internal and external customers.

· Researches and allocates customer payments and or prepares refunds, as needed.

· Processes credit card payments and refunds.

· Researches returned mail and updates address information in system.

· Handles Cardholder inquiries regarding charges.

· Researches and reconciles charge backs.

· Processes credits to customer accounts for product returns, freight charges and tax.

· Posts customer payments by recording checks and credit card transactions.

· Posts revenues by verifying and entering transactions from bank wires and local deposits.

· Resolves valid or authorized deductions by entering adjusting entries.

· Resolves invalid or unauthorized deductions by following pending deductions procedures.

· Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.

· Protects organization's value by keeping information confidential.

· Ensures all transactions comply with company and federal financial policies, procedures, and accounting controls.

· Assists with accounting related duties including general ledger analysis/reconciliations and journal entry preparation and entries.

· Provides switchboard backup and administrative support as needed.

· Assist other team members with workflow and special projects as needed.

· Performs other duties as assigned.