Admin Support Staff - Receptionist

A receptionist at an MOE school’s General Office acts as the first point of contact for students, parents, staff, visitors and vendors. The role includes but not limited to reception and general administrative duties:

a) Manage the front counter at General Office: answer calls, respond to routine enquiries, take messages and direct enquries to the right staff member.

b) Attend to visitors and deliveries: receive visitors, provide directions and handle incoming goods.

c) Support student matters: record early departures and contact parents of departing students, assist students who are unwell or have minor injuries. Assist with students’ handphone management process.

d) Provide general office support: data entry, photocopying, laminating, managing office supplies and simple offline procurement. Record / return lost & found properties to students.

e) Any other tasks or duties as assigned by the Authority.

Qualification, Skill & Experience:

The Personnel shall minimally have the following qualifications, skills and experience:

a) A diploma in any specialisation

b) At least two years of working experiences as a receptionist at MOE school(s), preferably secondary school(s).

c) Working knowledge of Microsoft Word and Excel as implied by previous working experiences.

The Personnel should also preferably possess a valid first-aid + CPR certification as of closing date of the ITQ, to be renewed by the start of the contract period (if expired) and the following soft skills:

d) Communicate clearly and courteously with students, parents, staff, visitors and vendors.

e) Demonstrate a patient, service-oriented manner when attending to enquiries, including during busy periods.

f) Remain calm and professional when handling challenging or sensitive situations, and refer matters to the appropriate staff when necessary.

g) Be organised and attentive to detail when recording information, handling documents and following up on requests.

h) Exercise discretion and maintain confidentiality when dealing with student and school information.

i) Work cooperatively with colleagues and follow the school’s procedures and instructions