Administrative Assistant - Onsite - Madison, WI

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell Technologies is seeking a detail-oriented and customer-focused Administrative Assistant to support our Disability Determination Bureau (DDB) program. In this role, you will support disability claim processing through customer communication, documentation, medical records management, and case support.

You will communicate with claimants, healthcare providers, employers, and other stakeholders while maintaining accurate electronic records and helping ensure cases move through the process efficiently and accurately.

Your role in our mission

• Communicate with claimants, healthcare providers, employers, attorneys, and other stakeholders to obtain information needed to support disability claims.

• Maintain accurate electronic documentation, case notes, and claim files while ensuring confidentiality and data integrity.

• Review, process, and organize medical records and supporting documentation to help facilitate timely claim processing.

• Research discrepancies, resolve documentation issues, and follow established procedures to ensure compliance with program requirements.

• Collaborate with supervisors and team members to support operational goals, customer service excellence, and continuous process improvement.

What we're looking for

• High school diploma or equivalent with two (2) or more years of administrative support, customer service, healthcare support, insurance, claims processing, call center, or related experience.

• Experience working in a high-volume telephone environment with strong verbal and written communication skills.

• Strong organizational skills, attention to detail, and the ability to accurately document information while maintaining confidentiality.

• Proficiency with Microsoft Office applications and the ability to quickly learn new systems and technology.

• Experience supporting healthcare, disability services, medical records, claims processing, government programs, or other regulated environments is preferred.

What you should expect in this role

• Work onsite five days per week in Madison, Wisconsin.

• Spend a significant portion of your day communicating by telephone with claimants, healthcare providers, employers, and other business partners.