Administrative Clinic Supervisor
- Compensation
- Not disclosed
- Location
- San Francisco, CA, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Not specified
- Posted
Skills
Must have
- At least 5 years of relevant experience in a medical or dental practice, or an equivalent combination of education and experience
- Minimum 5+ years of related experience and 3+ years of supervisory experience
- Demonstrated supervisory and organizational skills to effectively supervise staff and to manage the complex workflow and multiple priorities involved with clinic / center administration
- Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirement and best p
- Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on hum
- Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions
- Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants, and outside agencies
- Strong written and verbal communications skills, with the ability to train and mentor subordinates, to convey complex administrative, clinical, and technical information in a clear and concise manner,
- Strong knowledge of business software and specialized applications and data management systems used in clinic / center operations
Nice to have
- Bachelors degree in related area and/or equivalent combination of experience/training
- Strong knowledge of EPIC and Axium
- Knowledge of human resources management policies with the ability to train, monitor, evaluate, and document human resources issues and performance
- Demonstrated knowledge of patient-scheduling systems, medical and insurance terminology
- Knowledge of dental billing
Full description
Involves the administrative services and operations for health care clinics or centers, in accordance with federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, program planning, and / or external marketing activities. Management levels may include oversight of clinical patient care. (Note, when primary focus is patient care, see Ambulatory Patient Care Services job function.)
Reporting to the Dental Clinics Manager, the OMFS Supervisor will be responsible for supervising services, staff and synchronization of the operational services for the OMFS Clinics to include (Oral and Maxillofacial Faculty Clinic and Oral and Maxillofacial Surgery Student Clinic. The incumbent will perform the supervision of patient reception, scheduling, surgical scheduling, block time management and support, data, analytical and workflow collaborations with Perioperative partners, staffing, and clinical oversight and will ensure patient-centric access services are delivered smoothly and efficiently.
Under the direction of Dental Clinics Manager, as well as collaborating with the department chair and leadership, the OMFS supervisor will assist in management decision and strategic planning as it relates to the implementation of departmental policies and procedures and will provide analysis in a variety of complex situations encompassing all areas of responsibility. They will also work with the Dental Center Back Office and the Patient Billing Unit to enhance billing workflows/procedure across OMFS Clinics.
The OMFS Supervisor will serve as a liaison between faculty, residents and staff, and will collaborate with Dental Center leadership to identify and proactively mitigate issues which create barriers to clinics access and patient flow. The supervisor will be responsible for creating and maintaining a goal-oriented climate of cross-team collaboration for effective problem solving, conflict resolution, support for organizational values and standard work.
Department Overview
The Department of Oral and Maxillofacial Surgery is an exciting academic and clinical enterprise, the role of which is teaching and practicing the diagnosis and treatment of localized and systemic oral diseases and developmental conditions and advancing knowledge about them.
The UCSF School of Dentistry is committed to providing outstanding, integrated patient-centered care, preparing the next generation of clinicians and scientists for a rapidly evolving health care system, leading the world in scientific discovery and its translation into improved patient care and public health, creating and maintaining a supportive work and learning environment that attracts the best faculty, staff, students and trainees who can meet the changing needs of the School, society and profession, and optimizing resources to support strategic objectives and maximize stakeholder value.