Administrative Coordinator and Scheduler

STARPOINT HOME CARE ADMINISTRATIVE COORDINATOR AND SCHEDULERWHO ARE WE?

StarPoint Home Care, LLC is a local Cincinnati private-pay agency. As a non-profit, StarPoint is dedicated to first meeting the needs of our clients who trust us to help them with daily living activities. StarPoint Home Care was originally founded by the Jewish Home of Cincinnati in 2008 to ease the life of senior adults and their family members by connecting them with trusted, experienced home care aides. We are proud to now be under the umbrella of Jewish Family Service of the Cincinnati area, which has been recognized locally and nationally for its devotion to helping older adults maintain independence since 1943.

POSITION SUMMARY

StarPoint Home Care LLC is seeking an Administrative Coordinator & Scheduler responsible for supporting daily operations, and assisting the Program Director in delivering high-quality home care services. This vital member of the StarPoint Home Care team oversees caregiver scheduling and staffing coordination, maintains accurate client and employee records, supports recruitment and onboarding efforts, and performs a variety of administrative functions to ensure efficient agency operations. This full-time position (37.5 hours per week) includes participation in evening and weekend on-call responsibilities. The ideal candidate is highly organized, dependable, service-oriented, and passionate about enhancing the lives of older adults while supporting the caregivers who serve them. Strong communication, problem-solving, and multitasking skills are essential for success in this role.

MORE ABOUT THE ROLE

• Monitor daily staffing needs and proactively coordinate caregiver schedules to ensure all client shifts are adequately covered

• Manage “on-call” work phone as needed to effectively oversee call-offs, no-shows, and schedule changes in a timely manner

• Provide direct caregiver support when necessary to maintain client coverage

• Assist with recruiting, interview scheduling, and onboarding new hires.

• Update client care plans and maintain accurate client and caregiver records

• Ensure documentation is accurate, organized, compliant, and completed in a timely manner

• Support general office operations and administrative tasks

• Ability to work both in an office and in the field setting

• Perform additional administrative and operational duties as assigned

• Provide exceptional communication and customer service to clients, families and caregivers

• Report all employee concerns, staffing issues, and operational challenges to the Director and assist with resolution

CANDIDATES SHOULD HAVE THE FOLLOWING SKILLS AND EXPERIENCE:

• Associate’s degree in related field OR

• High School Diploma or G.E.D with a minimum of five (5) years of home health, and scheduling experience required

• Exceptional written and verbal communication skills

• Flexible schedule with the ability to work a variety of hours both in office and in the field as a caregiver; this may require evenings and weekends as needed

• Ability to multitask and prioritize in a fast-paced environment

• Ability to maintain a positive attitude and professional demeanor while managing deadlines, interruptions, unexpected situations, and different personalities

• Self-motivated, strong work ethic with ability to work independently

• Proficiency with Microsoft Office, email communication, scheduling software

• Passion for working with older adults including people living with dementia

• Must be able to pass a background check

• Must have reliable transportation and a valid driver's license

PHYSICAL REQUIREMENTS:

• Must be able to occasionally lift or transfer up to at least 50lbs when performing direct care

• Candidates must be able to sit, stand, or walk for extended periods of time

BENEFITS WE OFFER:

• Paid holidays: national holidays, plus several Jewish holidays every year

• Benefits: Health, Dental, and Life insurance—plus employer paid Long Term Disability coverage

• 401k, Health Savings Account or Flex Spending Account

• Paid time off; 15 vacation days, 15 sick days

• Discount on individual membership at the Mayerson JCC

• Free onsite parking

*Some benefits require a minimum number of work hours per week or eligibility.