Unique Genius
Administrative & Customer Service Specialist (DV)
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- Strong customer service and communication skills.
- Experience with administrative support, scheduling, and CRM management.
- Familiarity with Jobber, RepCard, or similar platforms is a plus.
- Basic bookkeeping, AP/AR, and payroll support experience preferred.
- Excellent organizational and time management skills.
- Strong attention to detail and ability to follow processes accurately.
- Ability to work independently and take ownership of responsibilities.
- A dedicated full-time team member, not a freelancer.
- Someone who can become a trusted extension of the business.
- Comfortable working U.S. business hours.
- Responsive, reliable, and proactive in identifying and solving problems.
- Open to regular check-ins and team huddles, especially during onboarding.
- Professional, trustworthy, and able to represent the company positively in all customer interactions.
Full description
Position: Administrative & Customer Service Specialist
Overview
We are seeking a dedicated, full-time Administrative & Customer Service Specialist to support our growing home service business. This role combines customer service, administrative support, bookkeeping assistance, and operational coordination. The ideal candidate is proactive, detail-oriented, organized, and capable of taking ownership of tasks after onboarding.
Key Responsibilities
Customer Service & Administrative Support
- Answer inbound calls professionally and assist customers with inquiries.
- Schedule estimates, installations, and service appointments.
- Follow up with leads and maintain consistent communication.
- Keep Jobber and RepCard updated with accurate customer information and job statuses.
- Send invoices and manage general back-office administrative tasks.
- Support daily operations to ensure smooth workflow and customer satisfaction.
Financial & Cash Flow Support
- Assist with basic bookkeeping and accounting tasks.
- Track expenses and maintain financial records.
- Support Accounts Payable (AP) and Accounts Receivable (AR) processes.
- Assist with payroll-related administrative tasks.
- Send invoices promptly following completed installations.
- Follow up on outstanding invoices and collect deposits.
- Help maintain healthy cash flow through consistent follow-up and organization.
Systems & SOP Development
- Assist in creating, documenting, and improving Standard Operating Procedures (SOPs).
- Convert Loom recordings and process walkthroughs into:
- Written procedures
- Checklists
- Training materials
- Workflow documentation
- Help create structure, consistency, and operational efficiency across the business.
Qualifications
- Strong customer service and communication skills.
- Experience with administrative support, scheduling, and CRM management.
- Familiarity with Jobber, RepCard, or similar platforms is a plus.
- Basic bookkeeping, AP/AR, and payroll support experience preferred.
- Excellent organizational and time management skills.
- Strong attention to detail and ability to follow processes accurately.
- Ability to work independently and take ownership of responsibilities.
What We're Looking For
- A dedicated full-time team member, not a freelancer.
- Someone who can become a trusted extension of the business.
- Comfortable working U.S. business hours.
- Responsive, reliable, and proactive in identifying and solving problems.