Administrator - Inside Sales

Position Summary:

The Inside Sales Administrator plays a key role in supporting Almo ProAV’s customers and sales team within the Pro AV channel. This role ensures a smooth sales process by managing order entry, providing timely product and order information, coordinating with internal teams, and delivering excellent service to integrators, resellers, and outside sales representatives.

What you will do in this role:

Order Processing and Follow Up

• Enter and manage orders in AS 400

• Verify order margins and confirm inventory availability

• Provide order confirmations and shipping updates using approved templates

• Coordinate with warehouses and vendors on order changes, cancellations, and drop-ship requests

• Submit part builds and upload purchase orders into F20

• Confirm payment terms and process credit card forms as needed

Returns and Credit Requests

• Partner with the credit team on time-sensitive orders

• Review MN 19 screen and update F8 notes to ensure accurate records

• Provide tracking information, ETAs, and resolve shipping issues with logistics

Freight Quotes

• Submit freight quote requests through UPS website or Operations department (may involve domestic or international parcel or freight quote requests)

Sales Support & Customer Service

• Act as the primary point of contact for outside sales reps and customers

• Respond to inquiries related to quotes, order status, bid registrations, and Salesforce updates

• Develop strong, trusted relationships with sales partners and customers

• Maintain a working knowledge of the Pro AV industry and customer projects to support the sales process