Advanced Medical Support Assistant

The Advanced Medical Support Assistant (AMSA) works at the W. G. (Bill) Hefner VA Medical Center in Salisbury, NC, assigned to the Surgical Service. This position is supervised by the Administrative Officer of the Surgical Service. This position directly supports the Operating Room by working with perioperative nursing and case managers to effective develop and schedule patients within the OR Control (ORC) system, OR Surgery Package and appointment management systems.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include but are not limited to: Works in collaboration with Physicians, Nurses and Case Managers to effectively develop OR Schedules, maintain OR scheduling systems, utilization block schedules and constructively identify and resolve scheduling concerns. Responsible for and exercises extreme attention to detail while working in a fluid-fast paced environment in order to effectively integrate and manage data being submitted into the Surgical Package and Appointment Management, designed specifically for the surgery program at the Salisbury VAMC. Reviews patient information for accuracy and manages associated OR schedule lists. Elevates any issues regarding patient care, patient scheduling, access issues or Operating Room (OR) functions to Lead OR scheduler and Service Leadership. Performs periodic data & statistical research to draft OR reports and prepares correspondence as needed. Assist in organizing and maintaining pertinent OR data and reports to meet the needs of the Surgery Service as well as the National Surgery Office. Back-up/assist OR schedulers at other locations. Receives and processes incoming and outgoing OR scheduling correspondence, reports, and other pertinent information. Reviews all materials in relation to need for follow-up actions and general information, in addition, establishes priorities on verbal and written communication requests. Composes and prepares correspondence and reports as well as aids in preparation and submission of necessary information, data, and/or documentation to Service Leadership. Work Schedule: Monday-Friday, 7:30am-4:00pm Telework: Not Available Virtual: This is not a virtual position Functional Statement #:659-1208FA Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.