Advertisers Support Representative

Location: Lisbon, City Center
Schedule: Rotational shifts (40 hours/week, 8 hours/day with a 1-hour lunch break)
Salary: Up to 1,366.17 EUR gross/month (inclusive of base pay, bonuses, and meal allowance)

About the Role

Do you thrive on creating exceptional customer experiences? We're looking for a Customer Success Representative to support the Spanish market.

In this role, you'll be the trusted advisor for advertisers and agencies, addressing technical challenges, escalating bugs, and offering expert guidance on using the advertising platform to its fullest potential. It's a fantastic opportunity to make a difference in a dynamic and fast-paced environment while growing professionally.

‍ Key Responsibilities

• Act as the primary point of contact for advertisers and agencies.
• Provide quick and accurate solutions to technical issues.
• Identify and report bugs, suggesting ideas for platform enhancements.
• Deliver clear, step-by-step support to optimize platform use.
• Collaborate with internal teams to ensure efficient resolution of advertiser concerns.

Compensation & Benefits

Training Program

• Duration: 15 working days, 8 hours/day (schedule between 08:30 and 09:30).
• Compensation: 92.80 EUR per week.

Salary Package

• With accommodation: 1,040.66 EUR gross/month (includes room allowance).
• Without accommodation: 1,366.17 EUR gross/month.
• Package includes base salary, Christmas and holiday bonuses, and meal allowance.

Additional Perks

• Private health insurance.
• Meal card.
• Holiday bonuses.

Working Hours

• Shifts: Rotational, Monday to Sunday, between 6:00 AM and 12:00 AM.
• Days Off: Two per week, scheduled by the shift manager and communicated four weeks in advance.

Relocation Package

We make relocating to Lisbon effortless with a comprehensive support package:

• Travel Assistance:
• Airport pick-up upon arrival.
• Reimbursement of your initial flight expenses.
• Annual return flight to your home country (EU countries).

• Accommodation:
• Fully furnished company-provided apartments for your first 14 months.
• All utilities included (water, gas, electricity, cable TV, internet).
• Apartments within 20-60 minutes of the workplace.
• Complimentary bedding, pillows, and a towel provided upon arrival.

• Cultural Activities:
• Free Portuguese language lessons.
• Sports activities, cooking classes, and more!

Why You'll Love Working with Us

• Be part of a vibrant, multicultural city.
• Build valuable skills with a global advertising platform.
• Enjoy career mentorship and growth opportunities.
• Join a friendly and collaborative team.

Additional Information

• A 1-month trial period applies.
• Initial temporary contract with potential for renewal and permanent placement.
• Start Dates: January 2, 2025, or January 6, 2025.

Application Process

• Application review by the client.
• Online language assessment.
• Final interview with the client.

Ready to make your mark? Join us in Lisbon and help advertisers in the Spanish market thrive!

Apply today and embark on an exciting career journey!