Advising Technology & Experience Manager - Student Success Administration - UTK

The Advising Technology & Experience Manager provides specialized expertise and coordination related to the academic advising experience, student-facing technology solutions, project coordination, and a deep understanding of advising practices. This position evaluates complex advising processes, technology needs, stakeholder feedback, and data to identify barriers affecting students and advisors. This position also develops and recommends resources that promote effective use of advising systems and improvement of the advising experience through solutions consistent with university policies, practices, and strategic priorities. Using professional knowledge of academic advising, student success practices, and advising technologies, the position determines appropriate methods for completing assigned initiatives and adapts approaches when needs, priorities, or system requirements compete.

This position independently coordinates advising technology initiatives and continuous improvement projects, collaborates across colleges and university departments to evaluate needs, resolves issues, and implements data-informed solutions. Serving as a partner to the Director, this position maximizes the advising experience and technical skills (without enterprise-wide responsibility or a student caseload).

Academic Technology Solutions (40%)

• Evaluates complex advising technology and process needs and recommends solutions in collaboration with colleges and university departments to address needs spanning functional areas.

• Applies specialized knowledge of academic advising practices and student needs when evaluating system functionality, business processes, and technology solutions.

• Coordinates the design, testing, validation, and ongoing refinement of advising system enhancements and new functionality, determining appropriate methods and identifying issues requiring cross-functional resolution.

• Maintains specialized working knowledge of advising-related systems, including CRM/SRM and student information systems, academic planning and degree audit tools, scheduling systems, and reporting resources and uses to troubleshoot complex issues , solutions, or referrals.

• Identifies, evaluates, and recommends solutions for technology-related pain points, usability concerns, adoption issues, and process gaps affecting students and advisors.

• Develops and maintains user-facing documentation, guides, and resources that promote effective system use, student self-service, and consistent advising practices.

Reporting & Continuous Improvement (25%)

• Analyzes advising data, reports, stakeholder feedback, and information from multiple sources to evaluate complex challenges, identify trends and barriers, and collaborates with campus partners to determine opportunities to improve advising services and the student experience.