After-Sales Service Technician

About the role

Do you have previous experience as a support technician? Do you want to be part of a leading company in its sector?

At Paul Marlex, we are collaborating with a leading international company in its sector to search for an After-Sales Service Technician for their team.

We are looking for a highly motivated and experienced technical service professional to join an international team.

What you'll do

· Provide high-quality technical support to our customers worldwide, managing incidents primarily remotely.

· Perform diagnostics and repairs on electronic and electrical equipment.

· Interact with customers via telephone, email, and chat to solve technical problems and provide advice on product use and maintenance.

· Collect market feedback to evolve products and systems.

· Work in close collaboration with the engineering team to identify and resolve more complex technical problems.

What we're looking for

· Vocational Training or University Degree in Electrical or Electronic Engineering, or in a related field.

· At least 2 years of previous experience in customer service and technical support in an international environment.

· Ability to diagnose and solve technical problems effectively and efficiently.

· Advanced knowledge of electronic and electrical systems.

· Experience in performing repairs and maintenance of electronic equipment.

· Excellent ability to communicate with customers, with commercial skills.

· Ability to work under pressure and in high-demand situations.

· Good verbal and written communication skills in English and Spanish.

· Flexibility and availability for very occasional international travel.

What you'll get

· Belonging to a consolidated and leading company in its sector.

· Stable position with career growth prospects.

· Participate in an innovative, stimulating, and challenging project, in an international environment.

· Rotating shifts, on alternating weeks (morning: 7:30 to 15:30; afternoon: 14:30 to 22:30), with the afternoon shift working from home.

· Training provided by the company on the product and its systems.