Agency Manager/Agency Coordinator

About the JobLocation: Ortigas

Corporate Level: Junior Officer to Senior Assistant Manager

Work Arrangement: Hybrid

Our Operations team is looking for driven and detail-oriented experienced professionals to join us in Ortigas as an Agency Manager or Agency Coordinator.

In this role, you will manage external collections agencies (ECAs), ensure the effective execution of collection strategies, analyze performance reports, and support operational compliance with regulatory requirements. You will also drive strategy enhancements, monitor portfolio coverage, and foster a customer-centric culture within the collections environment.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Manage external collection agencies (ECAs) in executing collection strategies.
• Ensure strategies are implemented efficiently and in compliance with BSP and other regulatory bodies.
• Foster a customer first culture in all collection-related activities.
• Analyze flowrates, productivity, and performance reports to recommend strategy enhancements.
• Ensure daily portfolio coverage targets are consistently achieved.
• Review and validate financial and non-financial endorsements submitted by ECAs.
• Evaluate accounts and identify supplemental collection strategies (SMS, email, field, social media, etc.).
• Ensure ECAs have sufficient manpower and resources to support collection operations.

What we're looking for

• Holder for a Bachelor's degree
• At least 3 years of experience in collections.
• Strong negotiation, probing, and analytical skills.
• Solid knowledge of CCPL products and consumer lending systems.
• Strong attention to detail and ability to work with performance reports and data.
• Highly organized, with the ability to manage multiple priorities and coordinate with external partners.

What you can expect from joining our team

• Career development and training opportunities.
• Competitive salary package and benefits.
• Performance-based incentives and recognition programs to reward high-performing individuals.
• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide you in your professional growth.