Agent Engineer

Role Overview

We're seeking an Agent Engineer to work directly with our customers to implement, configure, and optimize Wisq for their unique HR environments. This role combines deep technical expertise with customer-facing skills to ensure successful deployments and ongoing success of our AI platform.

Key Responsibilities

• Configure and deploy integrations with SSO, SCIM, HRIS/HCM platforms, and document management systems (examples: Workday, SharePoint, Dayforce)
• Work directly with customers to understand their unique HR processes and requirements and gather technical requirements
• Build agentic HR workflows leveraging the Wisq AI platform (Policy Administration, Employee Support, Service Delivery, and HR Operations)
• Leveraging Wisq's cutting-edge RAG technology, synchronize customer content and validate Harper's question-answering capabilities
• Develop configurable extraction algorithms to process diverse customer data formats—from bespoke performance review templates to non-standard file structures—in the data ingestion workflow.
• Assist with HRIS updates and data maintenance
• Troubleshoot integration issues and ensure seamless data flow between systems
• Gather customer feedback and advocate for product improvements

Qualifications

• Python - Strong proficiency for scripting, automation, and integration work
• API Development - Experience with RESTful APIs, webhooks, and third-party integrations
• JSON - Comfortable working with JSON data structures and parsing
• Problem-solving - Strong analytical and troubleshooting skills
• Experience with HR systems and HCM platforms (Workday, SharePoint, Dayforce, etc.)
• Understanding of SSO protocols (SAML) and SCIM provisioning
• Excellent communication skills with ability to explain technical concepts to non-technical stakeholders
• 2+ years in a technical role involving customer integrations or implementations, preferred 5+ years
• Java experience (beneficial but not required)
• Skilled in AI prompt design, testing, and iterative refinement

Who You Are

We're looking for exceptional engineers who thrive across the full spectrum of AI challenges - from fine-tuning to agentic workflows. You'll be the bridge between our cutting-edge AI technology and real-world customer needs, diving deep into technical integrations while building meaningful relationships with HR teams.

You're equally comfortable writing Python scripts, building API integrations, and explaining complex technical concepts to non-technical stakeholders. You thrive in environments where no two days are the same - one moment you're troubleshooting a Workday integration, the next you're designing custom workflows for a client's unique PIP process.