Agile Scrum Master - Item Management Technology / Support PI Planning

The Scrum Master serves as a servant leader, coach, facilitator, and change agent who enables high-performing teams, removes impediments,drives continuous improvement, and fosters a culture of accountability,collaboration, and transparency.

Key Responsibilities

Agile Leadership & Facilitation

• Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives.

• Coach team members, Product Owners, and stakeholders on Agile values, principles, and best practices.

• Foster a culture of continuous improvement and help teams mature in Agile adoption.

• Promote servant leadership and empower teams to self-organize and deliver predictable outcomes.

Delivery Management

• Partner with Product Owners to ensure a healthy backlog that is prioritized, refined, and aligned with business objectives.

• Monitor sprint progress, team capacity, velocity, and delivery commitments.

• Identify and remove impediments that impact productivity and delivery timelines.

• Drive transparency through Agile metrics and reporting, including velocity, sprint burndown, say/do ratio, cycle time, and team health metrics.

• Support PI Planning, quarterly planning, and roadmap execution when operating within a scaled Agile environment.

Item Management Technology Support

• Support delivery of technology solutions related to:

• Item Master Data Management

• Product Information Management (PIM)

• Item Onboarding and Maintenance

• Product Hierarchy and Classification

Stakeholder Management

• Facilitate communication between business and technology teams.

• Provide regular status updates and escalate risks, issues, and dependencies appropriately.

• Build strong relationships across cross-functional teams and leadership.

• Support release planning and coordination across multiple technology teams.

Continuous Improvement

• Analyze team performance metrics and identify opportunities to improve efficiency.

• Lead retrospectives that drive actionable improvements.

• Implement Agile best practices, tools, and techniques that improve predictability and quality.

• Mentor team members and support Agile transformation initiatives

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science,Business, or related field, or equivalent work experience.

• 7+ years of Agile Scrum Master experience supporting technology delivery teams.

• Strong understanding of Scrum, Kanban, and Agile methodologies.

• Experience supporting retail, merchandising, inventory, supply chain, or master data management systems.

• Proven ability to facilitate cross-functional teams and manage competing priorities.

• Experience using Agile management tools such as Jira or equivalent.

• Strong analytical, organizational, and problem-solving skills.

• Excellent communication and stakeholder management abilities.

Preferred Qualifications

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification.

• Experience working in automotive aftermarket, retail, e-commerce, or supply chain environments.

• Knowledge of Item Management, Product Information Management (PIM),Product Master Data, or Merchandising platforms.

• Experience working within SAFe or scaled Agile frameworks.

This role is ideal for a Scrum Master who is passionate about Agile delivery, enjoys working in a fast-paced retail technology environment, and can help Item Management teams deliver high-quality solutions that improve product data, merchandising effectiveness, and customer experience.