Agile Scrum Master Senior Analyst- Cigna Healthcare
- Compensation
- Not disclosed
- Location
- Kenya One Africa Place
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 4+ years
- Category
- Project management
- Posted
Skills
Must have
- Certified Scrum Master (CSM), SAFe Scrum Master, SAFe Advanced Scrum Master, Professional Scrum Master, or equivalent Agile certification.
- At least 4 years of proven experience as a Scrum Master/Agile Team Coach role.
- Experience facilitating team development and continuous improvement initiatives.
- Strong knowledge of Lean-Agile principles, Scrum practices, Kanban practices, and team-level Agile delivery.
- Experience with Scaled Agile Framework (SAFe) and understanding of its principles and practices.
- Excellent communication, facilitation, coaching, mentoring, and conflict resolution skills.
- Ability to work effectively with cross-functional and geographically distributed teams.
- Strong problem-solving, decision-making, and organizational skills.
- Ability to manage priorities in a changing environment and support teams working under delivery deadlines.
- Ability to interact with Subject matter experts, Product Owners, Agile Product Managers, and stakeholders in a matrix structure.
- Knowledge of IT concepts, software delivery lifecycle, delivery methodologies, architecture considerations, and technical standards.
Nice to have
- Working knowledge of Jira, Confluence, Mural, or similar collaboration tools.
- Experience supporting product, platform, operational, or service-based delivery teams.
- Experience facilitating organizational change and Agile transformation initiatives.
- Experience in software development lifecycle, IT delivery, product delivery, or project management.
Full description
Job Role: Scrum Master/Agile Team Coach
About Cigna
Cigna is a global health insurance company, dedicated to its mission of helping improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable.
Together with colleagues located across Europe, Asia Pacific, the Middle East, Africa, and India, you will support Cigna's International Health business. As part of Cigna Healthcare, International Health provides global and local health insurance solutions for internationally mobile individuals, multinational organizations, government entities, IGOs, NGOs, and local customers worldwide.
We are going through a global Agile transformation. As a result, we are expanding our teams and are looking for experienced Scrum Masters / Agile Team Coaches to join our team.
Purpose of the Role
The purpose of the Scrum Master / Agile Team Coach role is to maximize value delivery through collaboration, impediment removal, visibility, learning, and evidence-based improvement.
This role supports high-performing team dynamics, sustainable delivery, continuous flow, and self-managed teams that are shaping and maturing Agile ways of working across International Health.
About the Role
The Scrum Master / Agile Team Coach is a team coach and servant leader who facilitates change through the adoption and application of Agile principles, practices, and frameworks.
The role enables teams to self-organize, improve flow, embrace effective ways of working, and consistently deliver value outcomes to stakeholders. The role partners closely with Product Owners, team members, Release Train Engineers, Agile Product Managers, and other stakeholders to support predictable delivery and continuous improvement.
This is a Band 3 Contributor Career Track Role.
Key Responsibilities
Team Coaching and Agile Enablement
- Provide coaching and guidance to Agile Teams and support the adoption and application of Agile values, principles, and practices.
- Act as a servant leader, facilitator, mentor, and coach for individuals and teams.
- Enable teams to improve collaboration, transparency, psychological safety, accountability, and self-management.
- Use effective communication and listening skills to teach, coach, mentor, and support healthy team interactions.
- Foster a healthy working culture, build strong relationships, and strengthen key interactions across teams and stakeholders.
Delivery Flow and Continuous Improvement
- Support teams in improving flow, reducing bottlenecks, managing impediments, and operating at a sustainable pace.