AI & Automation Engineer

Job Title: AI & Automation Engineer

Location: Eccles, Manchester

Salary: Competitive

Job Type: Full Time, Permanent

Netteam tX is looking for a hands-on engineer to take ownership of our existing Rewst automations, improve their reliability and expand our automation and AI capability across internal operations and customer services.

You will inherit live automation assets, stabilise and document them, then build secure workflows, integrations and AI agents that reduce manual effort, improve consistency and create repeatable value.

This is an engineering and ownership role, not a service desk position with occasional automation duties. You will work from business problem through design, build, testing and safe deployment, and remain accountable for performance in production.

Why Netteam tX?

We recognise and develop talent, creating opportunities for people to grow in different directions. Continuous learning, creativity and practical innovation are part of how we work, and we believe our people are what make NetTeam a great business to join.

You will work across Service, Professional Services, Cyber, Commercial and Operations, with the opportunity to shape standards, reusable solutions and customer-facing services rather than simply maintain a fixed backlog.

Your first priorities:

• Take structured ownership of the Rewst estate, including workflows, forms, integrations, schedules, credentials, dependencies and known issues.
• Make critical automations observable, documented, recoverable and supportable.
• Establish practical source-control, review, testing, release, rollback, alerting and support arrangements.
• Identify high-value opportunities across service delivery, Microsoft 365, security, onboarding, ticket handling and reporting.

What you will own and deliver:

Rewst and automation-platform ownership:

• Own the day-to-day health, administration, support and development of Rewst and the wider automation toolset, including Datto RMM and GetThread.
• Troubleshoot failed workflows, restore service safely, remove recurring causes and maintain an accurate automation and dependency register.

Workflow and integration engineering:

• Design, build, test and maintain event-driven and scheduled workflows using the platform best suited to the requirement.
• Develop resilient PowerShell and API integrations with secure authentication, pagination, rate-limit awareness, structured logging, exception handling and rollback.