AI Business Analyst - Insurance

We are seeking an experienced Insurance AI Business Analyst to join an MNC Insurance client. This is a hybrid BA/PM role with a strong business analysis focus. You will own end-to-end requirements and analysis activities while also contributing to project management, reporting, and cross-functional coordination.

Key Responsibilities

• Lead requirements gathering and discovery workshops with business and IT stakeholders

• Conduct process analysis and map current/future-state processes across the five workstreams

• Document clear, actionable requirements, user stories, process flows, and acceptance criteria

• Manage stakeholder engagement, expectations, and communication across Hong Kong and China teams

• Produce project reporting, status updates, and risk/issue tracking

• Coordinate cross-functional activities and dependencies between workstreams

• Support UAT planning and execution in collaboration with the testing team

• Contribute to both business analysis and light project management activities as needed

Requirements

• Solid business analysis experience in insurance (preferably life or general insurance operations, policy administration, or customer service)

• Experience working on process improvement, automation, or digital transformation programmes

• Strong workshop facilitation, process mapping, and requirements documentation skills

• Ability to operate comfortably in a hybrid BA/PM capacity

• Excellent stakeholder management skills across business, operations, and IT

• Strong written and verbal communication skills in English (Cantonese or Mandarin advantageous given HK/China stakeholder base)