AI Data Programme Manager (Contract)
- Compensation
- SGD 5.9K–SGD 8.6K / mo
- Location
- Singapore
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Part time
- Experience
- 3+ years
- Category
- Project management
- Posted
Skills
Must have
- Experience: 3+ years of experience in Programme Management, Project Management, or Technology Operations, with direct ownership of client or business SLAs.
- Data Operations Exposure: Practical background in data-centric operations, data quality, software testing/QA, content operations, or analytics workflows.
- Vendor Management: Demonstrated track record managing third-party vendors, external suppliers, or outsourced service providers against clear deliverable metrics.
- Data-Driven Management: Comfortable tracking metrics—such as pass rates, unit throughput, capacity burn, and defect distribution—using standard data tools (Excel/Google Sheets).
- Client-Facing Presence: Strong communication skills with experience presenting progress, managing expectations, and writing clear SOPs or operational manuals.
- On-Site & Security Requirement: Willingness to work on-site in a secure facility in Singapore on client-provided hardware. Must be a Singapore Citizen or Permanent Resident eligible for government sec
Full description
About Resaro
Resaro is an independent AI assurance company helping organisations validate whether mission-critical AI systems are safe, robust, and ready for deployment. We combine purpose-built testing software with hands-on technical evaluation across computer vision, generative AI, and autonomous systems. Our clients operate in high-consequence environments, including government, defence, healthcare, and other regulated sectors.
Role Overview
We are seeking an AI Data Programme Manager to lead program management, vendor governance, and delivery oversight for a high-priority AI data quality and assurance engagement on-site at client premises in Singapore. In this role, you will represent Resaro on behalf of the client to oversee third-party data annotation vendors, ensure supplier SLA compliance, track monthly delivery milestones, and establish data quality assurance frameworks. Rather than managing line-level annotators day-to-day, this position focuses on end-to-end program delivery, vendor accountability, and client stakeholder management. You will translate client requirements into structured supplier deliverables, monitor data throughput and accuracy metrics, and build repeatable operating playbooks for long-term client capability.
Key Responsibilities1. Programme & Delivery Governance
- Milestone Ownership: Own monthly delivery commitments, tracking progress against volume, throughput, and accuracy benchmarks across external data suppliers.
- Performance Dashboarding: Maintain transparent operational reporting covering volume delivered, SLA compliance, error distributions, and resource utilization.
- Capacity & Workflow Planning: Forecast dataset capacity against client roadmap requirements, identifying volume bottlenecks and supplier constraints early.
2. Third-Party Vendor Management
- Vendor Oversight: Manage external annotation suppliers and third-party data vendors on behalf of the client, driving strict adherence to quality SLAs and turnaround times.
- Supplier Evaluation & Audits: Conduct regular vendor performance audits, benchmarking accuracy rates across suppliers, and holding vendors accountable to delivery benchmarks.
- Issue Escalation: Resolve operational friction between client data specifications and vendor execution, establishing corrective action plans when supplier quality drops.
3. Client Stakeholder & Relationship Leadership
- Primary Client Contact: Serve as the day-to-day program manager for client leadership, running weekly updates and monthly milestone reviews.
- Proactive Risk Management: Surface client-side dependency delays or specification ambiguities early, presenting actionable mitigation strategies backed by data.