ernicareersph.teamtailor.com
AI/LLM Support Engineer
Support and troubleshoot AI/LLM applications, data pipelines, and cloud platforms; diagnose incidents in PySpark, Databricks, and AWS/Azure environments.
- Compensation
- Not disclosed
- Location
- Mandaluyong, PH
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Ai engineering
- Posted
Skills
Nice to have
- Experience supporting AI, Machine Learning, or Large Language Model applications.
- Experience working with ServiceNow or other ITSM platforms.
- Understanding of Incident Management and IT Operations processes.
- Experience working in global, enterprise-scale environments.
- Experience with Microservices Architecture.
- Experience delivering enterprise-scale cloud transformation projects.
- Experience working in Agile or Scrum environments.
- Exposure to integration, user acceptance, security, and performance testing.
- Master's Degree in a related discipline is an advantage.
Full description
Founded in 1994 and headquartered in Switzerland, ERNI is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines, and the USA. As we continue to grow, we're looking for passionate and motivated individuals to join our team.
Why ERNI is the Perfect Place for You: 🏡
- International Exposure: Work with global clients on cutting-edge projects.
- Inclusive Culture: Thrive in a collaborative and diverse work environment.
- Career Development: Enjoy continuous learning and professional growth opportunities.
🔐Growth and Opportunities:
- Challenging Projects: Engage in complex software projects across MedTech, Industry, Finance, and Transportation.
- Supportive Environment: Benefit from a team dedicated to guiding and supporting your success.
- Recognition and Advancement: Receive acknowledgment for your efforts and opportunities for promotion.
- Open Communication: Experience transparency and value your input in our culture.
👋What are our wishes?
- Experience in Application Support, Production Support, Technical Support, or similar roles.
- Strong analytical and problem-solving skills.
- Knowledge of APIs, system integrations, and web services.
- Understanding of networking fundamentals.
- Experience with Python scripting.
- Ability to analyze technical logs, payloads, and application workflows.
- Strong written and spoken English communication skills.
- Ability to create clear and structured technical documentation.
- Detail-oriented mindset with a passion for troubleshooting and continuous learning.
- Ability to perform prompt engineering concepts and AI workflows.
Nice to Have
- Experience supporting AI, Machine Learning, or Large Language Model applications.
- Experience working with ServiceNow or other ITSM platforms.
- Understanding of Incident Management and IT Operations processes.
- Experience working in global, enterprise-scale environments.
Preferred Qualifications
- Experience with Microservices Architecture.