AI Solutions Manager

Ergon Inc. is seeking an AI Solutions Manager to lead our applied AI delivery team within Information Technology. This role oversees full-stack developers and business analysts who create practical, generative AI-enabled tools and automations that address real business needs. Working closely with business leaders across Ergon, the AI Solutions Manager identifies high-value opportunities, translates business challenges into effective solutions, and guides delivery using established AI platforms such as Anthropic Claude and OpenAI/ChatGPT. The ideal candidate combines strong people leadership, hands-on software development experience, and the ability to make complex technology approachable.

AI Solutions Manager Key Responsibilities:

• Lead, coach, and develop a team of full-stack developers and business analysts; manage priorities, workloads, one-on-one meetings, performance reviews, and hiring as the team grows.

• Partner with business unit leaders to understand operational challenges, identify opportunities for AI and automation, and promote practical, high-impact use cases.

• Evaluate requests and recommend the right-sized approach, whether a prompt-based workflow, internal application, AI platform integration, process improvement, or non-AI solution.

• Oversee technical delivery of AI-enabled applications and automations, including prompt design, API integrations, chatbots, and end-user workflows built with Claude/Anthropic and OpenAI/ChatGPT.

• Provide technical guidance through code reviews, troubleshooting, and sound architectural decisions to help the team deliver maintainable solutions.

• Ensure solutions align with Ergon's data privacy, security, and responsible AI practices, including appropriate data handling, human review, and automation safeguards.

• Collaborate with Enterprise Data & Analytics and Quality Assurance teams to integrate with existing data pipelines and support thorough testing before production release.

• Perform other duties as assigned.

AI Solutions Manager Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, a related field, or equivalent practical experience.

• 7-10 years of software or application development experience, including at least 3–5 years managing developers and/or analysts.

• Hands-on experience with large language model (LLM) platforms such as Anthropic Claude or OpenAI/ChatGPT, including prompt engineering, API integration, chatbots, or workflow automation.

• Strong full stack development background, with the technical fluency to review code, guide implementation, and remove delivery obstacles.

• Excellent communication and stakeholder engagement skills, including leading discovery conversations and explaining technical trade-offs in clear, business-friendly language.

AI Solutions Manager Preferred Qualifications:

• Exposure to Microsoft Power BI, Salesforce, or SAP.

• Experience supporting internal AI enablement, training, or adoption initiatives.

• Experience managing a blended team of developers and business analysts

Why Ergon Inc.?

At Ergon, we are a relationship-driven, family-owned company that values each employee's growth and contributions. Headquartered in Flowood, Mississippi, we take pride in maintaining a close-knit, small-company atmosphere while offering exceptional career opportunities. Our comprehensive benefits package includes:

• Competitive pay

• 401(k) matching & profit sharing

• Health, Dental, Vision, and Life Insurance

• Short- and Long-Term Disability Plans

• Additional voluntary benefits

• Paid holidays, vacation, and sick leave

• Tuition assistance

At Ergon Inc., we live by our core values:

• Empowered Service: Together, we're committed to delivering unparalleled service. We do what's right, provide solutions, and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. That's empowered service.

• Selfless Leadership: We lead with compassion and put those around us before ourselves. We don't say we're experts; we demonstrate it through technical expertise, category innovation, and care for what we do. We call this selfless leadership.

• Purposeful Growth: We believe employee and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has continually reinvested heavily in the business, not just growing for the sake of growth but growing carefully and strategically.

• Respectful Relationships: Together, we foster a culture of respect, acceptance, and diversity of ideas and people. Our differences make us stronger. We're united by our shared values, constantly forging respectful relationships.

Come and join the Ergon team!

We are an EEO/AAP employer.

Job Role: AI Solutions Manager

Location: Flowood, MS