AIML Data Operations - L&D Program Manager

The AIML Data Operations team operates in a fast-paced, dynamic environment. We are looking for an experienced L&D Program Manager who can expertly navigate the demands of this environment, balancing the need for rapid delivery with a commitment to producing high-quality, innovative learning experiences.

As an L&D Program Manager, you will be at the heart of our training initiatives, responsible for defining training strategy and driving the programs that enable our diverse workforce to achieve quality and perform at their best. This is a dynamic, cross-functional role, grounded in strong training methodology and program management. You will be working with stakeholders from various departments, including Data Science, Operations, Partner Engagement, and Quality, and will need to design learning solutions that address the unique needs of each audience. Your ability to stay ahead of industry trends, integrate cutting-edge learning methodologies, and leverage AI to build new interactive learning experiences will be critical to your success. If you're a self-motivated, creative problem-solver who's passionate about building forward-thinking training solutions that drive real impact, and thrive in a rapidly changing, tech-driven environment, this role offers an exciting opportunity to lead the way in learning and development within our AIML Data Operations team.

Minimum Qualifications

• 5+ years of experience defining training strategy and managing training programs (not just developing content) for a wide range of audiences across a global operations environment

• Bachelor's degree or equivalent, with experience implementing training programs on a global scale

• Grounded in learning theory and adult learning concepts, with the ability to apply frameworks like ADDIE in a rapid, iterative way

• Proven program management skills, with strong stakeholder influencing skills across cross-functional teams

• Comfortable with ambiguity, adept at navigating uncertainty to drive clarity and actionable solutions

• Exceptional writing skills, including the ability to distill complex technical topics and procedures into simple language for a global audience

• Strong interpersonal and communication skills, able to explain complex technical concepts clearly to both technical and non-technical audiences at all levels

Preferred Qualifications

• Proficient with AI tools, with sound judgment on when to apply them for content development

• Facilitation skills, including Train-the-Trainer program delivery

• Experience with content tools for technical writing, video creation, and asset design

• Familiarity with AIML, data annotation processes, and tools is a plus