Airport Booth Operations Manager
- Compensation
- $20–$23 / hr
- Location
- Jacksonville, FL
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Operations
- Posted
Skills
Must have
- High School Diploma or GED.
- Previous leadership or supervisory experience.
- Strong customer service and communication skills.
- Excellent organizational and problem-solving abilities.
- Ability to manage multiple responsibilities in a fast-paced environment.
- Professional appearance and demeanor.
- Proficiency with Microsoft Office and basic business software.
- Reliable attendance and schedule flexibility.
Nice to have
- Experience in transportation, airport operations, hospitality, logistics, tourism, or customer service leadership.
- Experience coordinating staff schedules and service operations.
- Familiarity with airport environments and ground transportation services.
- Experience managing customer-facing teams.
Full description
Airport Booth Operations Manager
Lead the Experience. Drive Operational Excellence. Welcome Every Traveler with Confidence.
At zTrip, the airport is one of the most visible and important parts of our business. Every day, thousands of travelers rely on us for safe, convenient, and professional transportation. We are seeking a proactive and customer-focused Airport Booth Operations Manager to oversee airport transportation services, lead frontline personnel, and ensure a seamless experience for passengers from arrival to departure.
This is an exciting opportunity for a strong leader who enjoys managing people, solving operational challenges, and creating exceptional customer experiences in a fast-paced environment.
Benefits & Perks
- Medical, Dental, Vision, and Life Insurance
- 401(k) with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Leadership Development Programs
- Career Advancement Opportunities
- Stable, Year-Round Employment
- Supportive and Collaborative Team Environment
- Opportunity to Impact Daily Operations and Customer Satisfaction
Position Overview
As the Airport Booth Operations Manager, you will oversee all airport booth transportation activities, supervise frontline team members, coordinate vehicle and passenger flow, and maintain strong relationships with airport personnel. Your leadership will help ensure efficient operations, exceptional service, and compliance with all airport and company requirements.
The ideal candidate is highly organized, service-oriented, and comfortable managing multiple priorities in a dynamic airport environment.
Key Responsibilities of an Airport Booth Operations Manager:
Operations Leadership
- Manage daily airport booth operations and service delivery.
- Monitor passenger demand and coordinate resources accordingly.
- Ensure efficient passenger processing and transportation coordination.
- Address operational challenges and implement effective solutions.
- Maintain a professional, organized, and customer-focused operation.
Team Supervision & Development
- Lead, coach, and support frontline airport booth staff.
- Conduct training and onboarding for new team members.
- Create schedules and ensure proper staffing coverage.
- Set performance expectations and promote accountability.
- Foster a positive, collaborative, and service-driven culture.
Customer Experience Management
- Ensure travelers receive prompt, friendly, and professional assistance.
- Handle escalated customer concerns and service recovery situations.