Alternative Investment Operations Outsourcing Program Manager

Join our team and lead the outsourcing of JP Morgan Asset Management’s global middle office, implementing a strategic operating model that enhances client service and drives operational excellence. Be at the forefront of innovation and efficiency in investment operations.

As a Program/Project Manager within the Revamp of Investment Operations (RIO) team, you will lead the implementation of a strategic global operating model for JP Morgan Asset Management’s Investment Operations, shifting from region-based to client and investment solutions-focused processes. You will leverage Consumer and Investment Banking Core Middle Office Services to reduce operational and technology complexity, enhance service for global clients, achieve economies of scale, and lower expense ratios as the business grows. You will drive improvements in adding new product capabilities and enhance the timeliness and quality of global data. You will serve as the migration lead for the outsourcing program, defining migration strategy, ensuring system and process readiness, and executing the implementation roadmap. You will act as the business liaison between all functional teams, service providers, third-party vendors, and the internal program team.

*this role is not eligible for immigration sponsorship

Job responsibilities

• Lead the outsourcing and migration plan, utilizing your expertise in project management and strategic thinking to deliver results in the Alternatives business space.
• Oversee the execution of programs, ensuring alignment with business strategy, effective risk mitigation, and timely delivery of commitments.
• Utilize data analytics to monitor program progress, make informed decisions, and direct necessary adjustments to ensure the successful delivery of program commitments.
• Build, lead, and manage diverse teams, fostering an environment of continuous learning and growth, and effectively delegating tasks to ensure efficient and effective achievement of objectives.
• Engage with senior management and stakeholders, providing regular updates on program progress, and collaborating to resolve any arising issues.
• Manage service provider to ensure the outsourcing model is well accepted by the business stakeholders and compile with comprehensive and robust migration approach.

Required qualifications, capabilities, and skills

• Proven leadership and management skills in complex programs or projects, delivering results across various business units with 8 years of relevant experience.
• Valuable experience in alternative investments, operations, or related areas.
• Proven analytical experience in business analysis to gather requirements, analyze solutions, prepare testing, and deliver solutions.
• Demonstrated proficiency in data analytics, with the ability to interpret models, make inferences from data, and provide continuous insight for program execution.
• Proven conflict management experience, with the ability to identify conflicts, facilitate discussions, and create win-win solutions using collaboration or negotiation strategies.
• Strong sense of prioritization and ability to execute against deliverables, with personal accountability for projects and issue resolution.
• Strategic proficiency in using data to understand issues and opportunities, evaluate potential scenarios, and collaborate on strategy and priority development.

Preferred qualifications, capabilities, and skills

• Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making.
• Implement automation to streamline project workflows and increase operational efficiency.
• Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies.
• Mentor team members to support their professional growth and enhance project management capabilities.