Analyst, Product Support

What are your contributions to the team?

• Report to the Supervisor of the Technical Publications Development team and contribute to strategic and tactical decisions related to Technical Publications applications, PLM integration, 3D visualization technologies, and digital publication modernization.
• Act as a technical bridge between Engineering (PLM/CAD), Technical Publications, IT, and external suppliers, ensuring engineering authoritative data is effectively transformed into accurate, configuration controlled maintenance information.
• Integrate and operationalize CAD and PLM data (Teamcenter product structures, BOMs, effectivity, JT, NX and/or CATIA datasets) into Technical Publications processes and downstream digital deliverables.
• Define, implement, and govern data pipelines for extracting, transforming, validating, and publishing CAD derived geometry, metadata, and technical content for use in interactive and 3Denabled maintenance documentation.
• Support the development of interactive 3D and animated maintenance content, including exploded views, procedural step sequencing, parts identification, tooling and safety callouts, and variant/effectivity aware visualizations for maintenance technicians.
• Develop, maintain, and evolve structured publishing frameworks, including XML/S1000D structures, schemas, business rules, transformation logic, and validation rules that support advanced digital and 3D content delivery.
• Define and maintain conversion and transformation strategies for legacy SGML/XML and illustration data into modern structured formats capable of supporting interactive, multimedia, and 3D use cases.
• Serve as the Technical Publications application subject matter expert in development, modernization, and integration projects involving CSDB/CMS platforms, PLM systems, visualization engines, and publishing toolchains.
• Gather, analyze, and document business, system, and technical requirements for new publishing capabilities, including PLM toTech Pubs integration, interactive 3D/IETP delivery, and datadriven maintenance solutions.
• Assess, prototype, and support advanced visualization concepts such as interactive graphics, model based illustrations, and live or animated 3D content, with a focus on usability, safety, accuracy, and maintainability.
• Identify and implement automation opportunities across the Technical Publications lifecycle, including content ingestion, transformation, validation, publishing, quality checks, and release orchestration.
• Contribute to future focused initiatives involving AI assisted publishing, intelligent content processing, semantic tagging, advanced search, and decision support capabilities ensuring traceability, governance, and regulatory alignment.
• Support application testing, validation, and change management, ensuring new tools and capabilities meet operational, quality, and compliance requirements before deployment.
• Provide end user support, training, and knowledge transfer, promoting adoption of new tools, workflows, and digital capabilities across Technical Publications and related stakeholder groups.
• Understand end user (writer, illustrator, publisher, technician) needs, effectively manage priorities, and deliver reliable application support in a fast paced, multiproject environment.

How to thrive in this role?

• Degree in Computer Science, Software Engineering, Information Systems, Engineering (or equivalent), plus 5+ years of experience in PLM/CAD data integration, 3D visualization, or technical publishing modernization.
• Hands on experience with Teamcenter product structures and change/configuration control; ability to work with JT and CAD derived datasets from NX and/or CATIA.
• Proven capability to transform CAD/PLM data into interactive 3D maintenance content (exploded views, step by step procedures, animations, hotspots) for technician workflows.
• Strong knowledge of structured technical documentation (CSDB/CMS) and linking procedures, parts, and warnings to 3D representations; familiarity with S1000D/IETM concepts is a strong advantage.
• Experience building data pipelines for CAD and metadata extraction, transformation, validation, and publishing at scale.
• Proficiency in Python, SQL, Git, and modern CI/CD practices for automation and repeatable releases.
• Comfortable working across business, engineering, data, and application domains, including requirements definition, troubleshooting, testing, and implementation support.
• Demonstrated interest or experience in AI assisted content creation (semantic tagging, intelligent search, automated validation, decision support) with strong governance and traceability.
• Strong communication skills and the ability to collaborate effectively with engineering, technical publications, IT, and maintenance operations.
• Strong customer orientation, with an organized and delivery-focused approach in demanding timelines.

Assets

• AR exposure, spatial alignment concepts, and field usability constraints.
• Web based 3D delivery knowledge (WebGL / Three.js / Babylon.js), or real time engines (Unity / Unreal).
• Experience prototyping AI assisted, natural language driven navigation and interaction for structured technical content and 3D visualization.
• Experience with CAD linked illustration, interactive schematics, CGM/SVG, or 3D technical visualization best practices.
• Bilingual French/English.