Anoud Technologies - IT Delivery Manager - Insurance Domain

The Role :

Anoud is hiring an Operations Delivery Manager to own end-to-end delivery of our Insurance product implementation for onshore/global clients, working out of our Chennai offshore team.

This is an application implementation delivery role - the person will lead product configuration, rollout, and go-live delivery for insurance clients, not infrastructure or platform operations.

Strong stakeholder management is core to this role, as the person will be the primary bridge between onshore business/client stakeholders and the offshore implementation team.

Key Responsibilities : 1. Insurance Product Implementation & Delivery Management :

• Own end-to-end delivery of Insurance product implementations - configuration, testing, UAT, and go-live.

• Ensure implementation delivery consistently meets agreed SLAs, OLAs, KPIs, and client expectations.

• Establish clear ownership, accountability, and governance across implementation and engineering teams.

• Monitor delivery performance, identify implementation risks, and initiate corrective actions.

• Drive delivery maturity through standardization, automation, process improvement, and implementation best practices.

• Ensure business-critical product rollouts have appropriate coverage, documented procedures, and escalation mechanisms.

• Maintain a strong focus on delivery quality, client satisfaction, and product reliability.

• Provide regular management reporting covering implementation health, risks, issues, and improvement initiatives.

2. Stakeholder Management :

• Act as the primary offshore point of contact for onshore/global client stakeholders and leadership.

• Lead client and internal governance calls, presenting delivery status, risks, and outcomes with clarity and confidence.

• Build and maintain trusted, long-term relationships with client stakeholders across business and technology.

• Own escalations end-to-end - fast resolution, transparent and proactive communication.

• Manage expectations across multiple stakeholder groups (client, onshore leadership, offshore delivery team) simultaneously.

3. Team & People Management :

• Manage and grow team leads and implementation/delivery managers.

• Own capacity planning and resource allocation across implementation projects.

• Build a culture of ownership and accountability; support career growth and succession planning.

4. AI-Enabled Delivery :

• Actively use AI tools in day-to-day delivery work - reporting, status updates, documentation, risk analysis, and productivity tasks.

• Champion the adoption of AI-assisted workflows within the delivery team to improve speed and quality.

• Comfortable evaluating and recommending AI tools that can streamline implementation and operational processes.

5. Reporting :

• Own weekly/monthly implementation reporting : SLA adherence, delivery timelines, quality, risk status, and client feedback.

Required Experience :

• 12 - 16 years in IT Delivery Management, Implementation Management, or Insurance Technology Delivery.

• 6 - 8 years specifically managing offshore delivery/implementation teams reporting into onshore/global stakeholders.

• Mandatory : Experience delivering Insurance product implementations (policy admin, claims, underwriting, or related insurance platforms).

• Proven, demonstrable strength in stakeholder management - client-facing experience is essential, not just internal team coordination.

• Comfortable using AI tools daily as part of delivery workflow (reporting, documentation, analysis).

• Demonstrated ownership of delivery governance and KPI reporting.

Required Skills :

• Insurance Product Implementation, Application Delivery Management, Stakeholder & Client Management, SLA/OLA Management, Delivery Governance, Team Leadership, Capacity Planning, Risk & Escalation Management, Process Improvement, AI-Assisted Delivery Practices.

Preferred Certifications :

• PMP (Project Management Professional) - Preferred for strong project, delivery, planning, risk, budget, and stakeholder management capabilities.

• ITIL 4 Foundation / Managing Professional - Preferred for service management, incident, problem, change, and governance experience.

• PRINCE2 Practitioner - Preferred for structured project governance and delivery controls.

• Agile / Scrum certification - Desirable for Agile, DevOps, and product-oriented delivery environments.